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Technical Services

Location, Phone, Hours of Operation
Location: Montgomery County Circuit Court
North Tower Terrace, Rm T020
Phone: (240) 777-9150
Hours of Operation: 8:30 a.m. - 4:30 p.m.
 

One of the key functions of a court is to ensure that all court proceedings are properly recorded as part of the official court record. These records must also be available to the public. At Montgomery County Circuit Court, the Technical Services Department is responsible for these tasks, as well as for maintaining the integrity of the court’s telephone, internet, and intranet communications and all electronic equipment used by approximately 400 court personnel. The Department supports 11 full-time administrative and IT staff who are responsible for addressing all of the technical service needs of the court.

The Technical Services Department’s main responsibilities include:

About Technical Services Department

Mission Statement

The Technical Services Department supports the Circuit Court with highly trained Administrative and Information Technology professionals. Its mission is to provide the Circuit Court and the public with the best information technology and services so the court can efficiently and effectively perform its business practices at an unprecedented level of quality at the lowest possible cost.

Vision Statement

The Technical Services Department is committed to providing superior customer support and services to its community through the implementation and integration of technology in ways that support and address the court’s business processes.

Staff

The Technical Services Department is staffed by 11 dedicated and diversified professionals. Their expertise ranges from database design to administrative/user support to providing efficient and effective service to the public and court staff and support of operations throughout the Circuit Court.

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Main Responsibilities of the Technical Services Department

  1. Court Recordings
  2. The Technical Services Department is in charge of ensuring proper recording of all court proceedings for the official court record that occur in the 29 courtroom and hearing rooms located at the Circuit Court. For more than 30 years, the court has electronically recorded all courtroom proceedings. The Department maintains a “library” of these recordings from Civil, Family, Equity, Criminal, Juvenile, District Court Appeals, and Register of Wills cases. All court proceedings are stored on-site or in secure archives.

    In 2002, the court introduced a new digital recording system, CourtSmart, after having used an 8-track reel-to-reel tape system to record court proceedings for the first 20 years of its existence. The CourtSmart system allows the court to constantly monitor court proceedings, perform real-time verification of courtroom events, and record and maintain proceedings with vastly improved sound quality. In addition, CourtSmart’s storage and retrieval flexibility of archived media enables the Department to offer new services, such as rapid search on court proceeding files, which expedites a transcript request. Information digitization via CourtSmart also enables the court to provide court proceedings on CDs. For purchasing transcripts, see Transcripts and Audio Recordings below.

  3. Public Services
  4. The Technical Services Department provides transcripts/audio of courtroom proceedings and evidentiary presentation equipment rentals.

    Transcripts and Audio Recordings

    Transcripts are the most frequently requested service of the Technical Services Department. Transcripts can be purchased by the public, including litigants and attorneys, as long as the case has not been sealed (closed to the public) pursuant to a Judge’s order.

    Transcript fees are assessed by page, and the page prices are determined by the requested turn-around time (see sample costs below). Audio CD recordings of courtroom hearings and trials may also be purchased.

    How to Request a Written Transcript and/or Audio CD

    Effective, April 11, 2016, if you wish to order a transcript and/or audio CD, simply follow the link below to submit a transcript and/or audio CD request.

    ORDER ONLINE: Click here to order a Transcript and/or Audio CD 

    If you decide to order a transcript, please work directly with the Court’s vendor,Deposition Services, Inc., to get an estimate before placing your order. All transcript deposits and final payments will be paid directly to the vendor.

    PLEASE NOTE: This process is only used for ordering a transcript and/or audio CD from the Circuit Court for Montgomery County. If you require a transcript of a hearing conducted at a different Circuit Court location, contact that court directly. If you require a transcript from of a hearing conducted at a District Court location click here for the appropriate form.

    TRANSCRIPTS:

    Transcript requests for trials and hearings held from June 1982 – September 28, 2001
    • Due to the location of the original recordings, Technical Services requires an additional five to ten business days for retrieval and preparation of the audio before it can be transcribed.
    TRANSCRIPT TURNAROUND TIMES
    Same Day: $5.20 per page (Maximum 40 pages, order before 10:00 a.m.)
    1 Business Day: $4.03 per page (order before 4:00 p.m.)
    3 Business Days: $3.17 per page
    5 Business Days: $2.84 per page
    10 Business Days: $2.41 per page
    20 Business Days: $2.25 per page
    Copies: 25¢ per page - with purchase of original transcript

    All transcript orders are based on business days; weekends and holidays are not counted in turnaround times.

    SAMPLE TRANSCRIPT COSTS

    Transcript costs are based on the number of pages and turnaround time requested. The number of pages in a transcript varies widely from case to case and is affected by many factors. The cost chart below is a SAMPLE of transcript costs (rounded off to the nearest dollar). The cost of your actual transcript may be significantly higher or lower than samples provided. Payment for transcripts is done online.

     Hearing Time

    Est. Pages

    Same Day

    26 hr.

    3 Day

    5 Day

    10 Day

    20 Day

     30 Minutes

    25

    $130

    $101

    $79

    $71

    $60

    $56

     1 Hour

    50

    $260

    $202

    $159

    $142

    $121

    $113

    Half Day (4 hrs)

    200

    -

    $806

    $634

    $568

    $482

    $450

    Full Day (8 hrs)

    400

    -

    $1,612

    $1,268

    $1,136

    $964

    $900

    Same day printing not available for transcripts longer than 40 pages

    When ordering a transcript, the time begins to run when the transcription requestor pays the estimated total cost to the vendor. The normal delivery time for transcripts on the day they are due is 3:00 p.m.

    AUDIO CD’s:

    The Technical Services Department can produce an audio CD for listening and verification of testimony only. Any broadcast of such electronic recording is strictly prohibited by law and Administrative Order of this Court.

    All audio CD orders will be processed and paid for through the Court’s Technical Services Department. Technical Services accepts cash, check (made payable to the “Clerk of the Court”), and credit card (MasterCard, Visa, and Discover only). Please note that a 5% credit card convenience fee will be added to the order if you use a credit card.

    Audio CD’s are available for $15 per 90 minutes of recorded audio for hearings/trials held after June, 1982. Software needed to listen to the digital recording is included on the audio CD.

    Audio CD requests for trials and hearings held from June 1982 – September 28, 2001
    • Due to the location of the original recordings, Technical Services requires an additional five to ten business days for retrieval and preparation of the audio CD.

    If you require an audio CD to be played on an Apple computer, please note in the comment section within the online ordering form. Due to the conversion time required to process this request, it will take 2-3 days to complete.

     

    Audio Visual Equipment Rental

     

    The Circuit Court provides most courtroom audio/video equipment free of charge. The following is a list of items available in each Tower:


    North Tower courtrooms have the following equipment:

    • Tele-conferencing capabilities
    • 42” LCD Display Monitor, with multiple inputs, i.e., HDMI and VGA
    • DVD/VHS player
    • Windows PC’s w/ DVD Drive and USB Ports
    • Document Camera (ELMO), LCD Projector, and AV Screen Cart

    South Tower courtrooms have the following built-in:

    • Attorney/Litigant table audio/video connectors (VGA standard, adapters available for newer connections) and display monitors
    • Document Camera
    • 55” LCD Display Monitor
    • DVD/Blu-Ray Player
    • Windows PC’s w/ DVD Drive and USB Ports  
    • Witness display monitor with annotation capability
    • Jury box display monitors and audio speakers

    South Tower Hearing Rooms have the following built-in:

    • 55” LCD Display Monitor
    • DVD/Blu-Ray
    • One audio/video connector available at clerks desk
    • Tele-Conferencing

    Video-Conferencing is available in all courtrooms and its use is governed by this policy (PDF icon).

    Audio/Visual Media Duplication/Conversion

    The Technical Services Department also offers audio/visual media duplication/conversion services for the recordings of court proceedings. The Technical Services’ staff duplicates VHS tapes, cassette tapes, and CDs and converts micro-cassettes and VHS tapes to standard cassette tapes. Click the Audio Visual Equipment Price List(PDF icon) for these services or contact the Department by telephone (240-777-9150).

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  5. Courthouse Services
  6. The Technical Services Department is responsible for every aspect of the court’s information systems and supports approximately 400 users. The duties of, and services performed by, five Information Technology Specialists range from installing and maintaining server/PC hardware and software applications to designing and troubleshooting complex computer networks and information databases.

    Technical Services’ IT staff support the following systems and applications on an on-going basis:

    • Case File Tracking Systems
    • Case Management Information Systems
    • Computer Networking/Network Infrastructure
    • CourtSmart, the Digital Recording System
    • Database Systems Design
    • Docket and Directory Display Systems
    • Electronic Document Imaging System
    • Help Desk Call Center Support
    • Professional Computer Hardware/Software Support
    • Telephone/Telephone Conferencing Systems
    • Video Conferencing Systems
    • Website Design and Maintenance
    • Wireless Internet Access Points

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Montgomery County Circuit Court
50 Maryland Avenue, Rockville, Maryland 20850
Office Hours: Monday through Friday, 8:30 AM - 4:30 PM