Skip Navigation
MCDOT Home

 

   Montgomery County Department of Transportation
   Division of Transit Services  

 

Taxicab Regulation and Licensing in Montgomery County, Maryland

Taxi


 Montgomery County Code - Taxicabs and Limousines

Chapter 53

Montgomery County Department of Transportation
Division of Transit Services
Montgomery County Taxicab Unit
101 Monroe Street , 5th Floor
Rockville , Maryland 20850
Call 311, TTY (240) 773-3556
or outside Montgomery County (240) 777-0311

E-mail Address: mcdot.taxioffice@montgomerycountymd.gov
Monday - Thursday 8:30 a.m. - 12:00 noon


Taxicab Quick Links:  Click on links below for faster service 


COMFORTABLE  -  EASY  -  SAFE 

THE ANSWER IS...TO CALL A TAXICAB!

Man on Phone

Comfortable

Taxicabs provide fast, clean, dependable, curb to curb, personalized
Transportation service is operated by professional, trained drivers.

Taxicabs in Montgomery County are regulated by the Department of Transportation and operate under established standards.  MCDOT cares about your safety and comfort.

Easy

Taxicabs provide service all day, everyday & it's easy to get a taxicab.  You can:

 Action Taxi - (301) 840-1222
 Barwood Taxicabs - (301) 984-1900
 Orange Taxi - (301) 912-0000
 Regency Cab - (301) 990-9000
 Sun Cab - (301) 252-0575

Safe 

Taxicabs are a safe way to travel..   All County taxicab vehicles must be licensed by the Montgomery County Department of Transportation.>  Vehicles must meet stringent requirements.>  They must be late model cars, carry adequate insurance, pass two mechanical inspections a year, be clean and in good cosmetic condition.
Taxicab drivers must also be licensed by the County.>  To get a license they must pass a test, complete both Maryland and Federal Bureau of Investigation criminal background clearances, and have good driving records. 


MONTGOMERY COUNTY , MARYLAND TAXICAB METER RATE SCHEDULE

 DRIVERS MUST USE METERS

Back to top 


General Rider Information

Taxicab Companies and Driver

Taxicab companies can be identified by their unique colors. The vehicles are owned by either the company or by an individual license holder who affiliates the taxicab with the company. In the future, taxicabs will be marked identifying the owner and the operating company of the vehicle.

The majority of taxicab drivers rent the vehicles from a fleet, while others are owner/ operators who pay a fee to affiliate with a fleet. Drivers who rent their taxicabs pay a daily lease fee. All drivers pay for their own gas, oil, car washes and other expenses. Drivers earn their income from the fares paid by passengers less the expenses of operating the vehicle. It is for this reason that their incomes very much depend on tips. If you receive good service, please tip accordingly. Although, a tip is not mandatory.

 Ride Sharing

Taxicabs are an economical way to transport a small group of riders. The cost is the meter rate plus the additional person charge for all other riders. Taxicabs can carry up
to four passengers, so you can save if you share rides.   

Cost        

 The rates for taxicab services are regulated and posted in all taxicabs. It's easy to determine the cost of your ride since all taxicabs have meters and drivers must use the meters at all times. Rates and additional charges are posted on the side window of every taxicab. All licensed Montgomery Count taxicabs charge the same rate. You don't need to shop around for a different price.

Meter Rates

The meter starts once you have informed the taxicab driver of your destination, and ends when the taxicab comes to a complete stop at the final destination. The meter charges are:

Taxicab Information Pack

Every taxicab has an information poster displayed behind the driver's seat. The poster gives the name and telephone number of the taxicab company, and the taxicab number. Every licensed taxicab has its own number.

Accessible Taxicabs

These accessible taxicab vehicles are modified to provide service to people with disabilities. They are available for ambulatory passengers when they are not needed for accessible trips. So if you go to a taxicab stand and a van is first in line, you are welcome to use it. If you call for a taxicab and are unable to use a van, notify the dispatcher that you need a sedan.

fdssdfServices for People with Disabilities

Wheelchair Accessible Taxicab Service

For service provided by Metro Access Complaints call: 301-562-5360.
Montgomery County issues licenses for wheelchair accessible vehicles that meet Americans with Disabilities Act (ADA) requirements. There is no additional charge for an accessible taxicab. However, you should request accessible taxicabs in advance.

Service for Passengers with Vision Disabilities

For passengers with vision problems, the information pack behind the driver's seat is printed in large type. There is also a Braille ID label attached to the upper right portion of the information pack.

Service for Passengers with Verbal Communication Disabilities

If you have trouble with verbal communication you may give the driver the destination in writing. For TDD questions call 240-777-3556.

Back to top

Taxicab Etiquette

Driver Responsibilities

Drivers should provide professional and courteous service. They must take the most direct route to the customer's destination, charge metered rates, accept any passenger unless the taxicab is engaged or off duty, and give a receipt when requested.

Customer Responsibilities

You should wait at the curb or be prepared to come out to the taxicab immediately upon its arrival, pay the fare, and enter and exit the vehicle away from the traffic lane. You should cancel reservations if the taxicab is not needed. It is suggested that passengers request receipts so they have a record of the trip.

Rush Hour, Weather and Traffic Problems

Many vehicles including taxicabs, may be delayed during rush hour, inclement weather, periods of high demand, or traffic incidents. Please allow additional time.

Sedans, Vans & Limousines

These vehicles are not regulated by the County. For your safety, be sure the company and each vehicle is authorized by either the Maryland Public Service Commission or by the Washington Metropolitan Area Transit Commission. Authorized vehicles must charge rates they file with the agency. For inquiries and complaints:

Call the Washington Metropolitan Area Transit Commission at 
(301)588-5260. For trips to or from Northern Virginia, Washington, D.C., or Prince George's County.

Call the Maryland Public Service Commission at (410) 767-8013
or toll free, 1-800-492-0474 for van, sedan and/or limousine trips between Montgomery County and other locations in Maryland.

   Telephone Taxicab Service Compliments and Complaints

Do you have a Compliment?

To leave a compliment about your taxicab trip dial 311, TTY (240) 773-3556 or outside Montgomery County (240) 777-0311
Compliments are very important to us and we appreciate hearing about your good experiences. Let us know about good service provided, special acts of kindness, and heroic deeds, so that we can recognize the drivers and the companies for a job well done.

Having a Problem with Taxicab Service?

We hope you are happy with the service. When you are dissatisfied, call the company and report the problem along with the taxicab number as soon as possible after the incident, to insure a prompt resolution.

 Action Taxi - (301) 840-1222
 Barwood Cab - (301) 984-1900
 Orange Taxi - (301) 912-0000
 Regency Cab - (301) 990-9000
 Sun Cab - (301) 252-0575

If you are still not satisfied, let us know.  Complaints can be submitted by any one of the following methods listed below:

  1. Dial 311 or outside Montgomery County (240)777-0311, TTY (240)773-3556
  2. MC311 Online - http://www3.montgomerycountymd.gov/311/
  3. On-line - go on line and fill out the complaint form at www.montgomerycountymd.gov/taxihotline                              
  4. E-mail - send an e-mail with specifics of the problem to mcdot.taxioffice@montgomerycountymd.gov
  5. US Mail - send a letter with specifics of the problem to: Montgomery County Division of Transit Services, Taxicab Office, 101 Monroe Street, 5th floor, Rockville, MD 20850

All complaints should include:

  1. The taxicab number (The taxicab number can be found on both sides of the vehicle on the trunk and on the information pack inside the vehicle).
  2. The company name.
  3. The trip date and time.
  4. A specific description of the problem.
  5. Your name, address and a phone number where you can be contacted.

Montgomery County Division of Transit Services Taxicab Office
101 Monroe Stree, 5th Floor
Rockville, Maryland 20850

Back to top


Taxicab Driver Information

Taxicab Driver ID Office Hours:
Monday - Thursday 8:30 a.m. - 12:00 noon

As of January 5, 2009, all fingerprinting must be live scanned at the Baltimore City CJIS location; 6776 Reisterstown Road, Suite #102, Baltimore, MD 21215.

Fingerprint cards must be picked up in the Taxicab Regulation Office at 101 Monroe Street, Rockville, MD 5th Floor, Monday - Friday 8:30 - 5:00.

You must present valid picture ID.

TAXICAB DRIVER APPLICATION


Montgomery County Department of Transportation Division of Transit Services
Montgomery County Taxicab Unit
101 Monroe Street, 5th Floor
Rockville, Maryland 20850
311 or outside Montgomery County (240)777-0311
Taxicab Driver ID Office Hours:
Monday - Thursday 8:30 a.m. - 12:00 noon

 

     

 

For any MCDOT service request or complaint, call 311
When dialing outside of the county, call 240-777-0311 or submit via their website.

For website comments or to report website problems or broken links, please email us.
This email address does not handle service requests or complaints.

Transit Services · Montgomery County Department of Transportation
Questions/Comments · Inside Montgomery County dial 311 · TTY: 301-251-4850
Outside Montgomery County dial 240-777-0311