What is System Performance?
- Continuum of Cares (CoC) are charged with designing a local "system" to assist those experiencing homelessness.
- The McKinney-Vento Act as amended by the Homeless Emergency Assistance and Rapid Transition to Housing (HEARTH) Act broadened the Federal performance paradigm.
- System Performance creates accountability for how well the CoC has served people and maximizes resources.
Purpose of System Performance Measures:
- Reduce Homelessness: Ensure collective and common understanding of the system's intent and goals.
- How it all works together to achieve the goal: Focus on measuring the impact of programs vs. individual program.
- Monitors Progress:
- Helps CoC and community monitor progress systemically toward the goals of ending and preventing homelessness.
- Helps HUD monitor progress on Federal goals and how their funds are used.
- Identify Improvements: Identify areas of improvement, high performance and/or need.
- Meet HEARTH Act requirements.
Whose role is this?
- Systems performance measures are a product of the collective efforts of all within the system.
- Service providers provide services and enter client data and services in the system.
- Homeless Management Information System (HMIS) leads maintain and analyze the data.
- CoC Leadership develop plans, strategies and goals to improve measures and set priorities to affect change.
We are currently developing a System Performance dashboard to track our progress towards making homelessness rare,
brief and non-recurring. On-going monitoring of performance data by intervention type and individual projects also plays an important
role in our regional implementation of results-based contracting, allowing both funders and agencies to review our progress and adjust
as necessary to improve outcomes for people experiencing homelessness.
HUD's System Performance Improvement Briefs
System Performance Measures Introductory Guide
CoC System Performance Measures Videos
SNAP Data Strategy