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System Performance
What is System Performance?
  • Continuum of Cares (CoC) are charged with designing a local "system" to assist those experiencing homelessness.
  • The McKinney-Vento Act as amended by the Homeless Emergency Assistance and Rapid Transition to Housing (HEARTH) Act
    broadened the Federal performance paradigm.
  • System Performance creates accountability for how well the CoC has served people and maximizes resources.
Purpose of System Performance Measures:
  • Reduce Homelessness:  Ensure collective and common understanding of the system's intent and goals.
  • How it all works together to achieve the goal:  Focus on measuring the impact of programs vs. individual program. 
  • Monitors Progress:  
    • Helps CoC and community monitor progress systemically toward the goals of ending and preventing homelessness.
    • Helps HUD monitor progress on Federal goals and how their funds are used.
  • Identify Improvements:  Identify areas of improvement, high performance and/or need.
  • Meet HEARTH Act requirements.
Whose role is this?
  • Systems performance measures are a product of the collective efforts of all within the system.
  • Service providers provide services and enter client data and services in the system.
  • Homeless Management Information System (HMIS) leads maintain and analyze the data. 
  • CoC Leadership develop plans, strategies and goals to improve measures and set priorities to affect change.
Key Documents:
HUD's System Performance Improvement Briefs
System Performance Measures Introductory Guide
CoC System Performance Measures Videos
SNAP Data Strategy

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