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Vineet LeavingBeginning July 17th, 2014, Comcast will begin encrypting their basic level of service.  All XFINITY Video customers will need equipment supplied by Comcast connected to each television in order to continue receiving services.  Please see notice from Comcast about the equipment offer and eligibility.  Additional information can be found at www.comcast.com/digitaladapterinfo or by calling 855-860-8989.  
 
 
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For more information, please click the document links below:

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Home telephones have connected the world with copper wires for decades. But some customers who were happy with that traditional, copper-cable-based phone service are complaining that Verizon is pushing them to get fiber-optic lines they don't want so the company can sell consumers features they didn’t ask for.
For full coverage click here. 
 
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gazette thumbIn response to a resident's op-ed expressing angst in dealing with their cable provider in the July 31st edition of the Gazette (Rebooting Comcast), Karoline Dunne of Silver Spring Maryland stated, "I don't think she knows that Montgomery County has an office of Cable and Communications Services." Dunne went on to share her story of successfully dealing with her provider with the help of our investigators. read article
 
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The National Association of Telecommunications Officers and Advisors (NATOA) congratulates Mitsuko Herrera on her reappointment to the FCC’s Consumer Advisory Committee. Mitsuko is a longtime NATOA Member and is the Cable and Broadband Administrator for Montgomery County, MD, Office of Cable and Broadband Services. The Consumer Advisory Committee makes recommendations to the Commission regarding consumer issues within jurisdiction of the Commission and facilitates the participation of all consumers in proceedings before the Commission. read more...
 
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brochureThe Cable Office provides a brochure packed with information that can educate you and your family about your rights as a in dealing with your provider. 
 
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articleWe shared information in this article about how to identify installation problems and take appropriate action..
 
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libraryVisit our library section to find relevant documents and information.
 
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libraryOur easy to understand e-reports share updates and information with residents.
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