Starting Salary: $50,854 to $52,900
Closing Date: Open Until Filled
Montgomery County Circuit Court, MARYLAND
Personnel Class Specification
FAMILY DIVISION CASE MANAGER
DEFINITION OF CLASS
The Case Manager bears primary responsibility for screening all Family Division actions filed, assisting the Masters and Court in managing and monitoring the cases, and coordinating the delivery of services needed. A Case Manager is the day-to-day liaison between the Family Division Judges, Masters, mediators, and other alternative dispute resolution service providers, social services organizations providing family related services, court investigative staff, the clerks and other court personnel.
This highly responsible position demands the exercise of case-related discretion, within guidelines established by the Court and is charged with providing continuity in the disposition of Family Division cases. Employee is expected to develop and maintain a thorough knowledge of Court as an organization, and its policies and procedures and be able to make appropriate independent decisions in dealing with the public and employees. Information obtained in the course of the performance of these duties may be confidential or private in nature. The employee in this position must recognize that visitors to the Court may be under significant stress and ensure that they are treated with dignity and discretion as they obtain court-ordered services.
The Family Division Case Manager reports directly to the Lead Family Division Case Manager and is ultimately responsible to the Family Division Coordinator and Court Administrator. Case Managers regularly and periodically report to the Judicial Officers, Family Division Coordinator, and Court Administrator regarding the status of all pending cases and any problems involving Family Division caseflow.
EXAMPLE OF ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations will be made in accordance with applicable law to enable individuals with disabilities to perform the essential functions.
- Review cases upon filing and recommend the initial Differentiated Case Management track assignment.
- Review the pleadings for legal sufficiency and prepare appropriate orders for execution. Contact counsel or pro se litigants to bring deficient filings into compliance with the law and rules of procedure.
- Prepare cases for scheduling conferences.
- Review cases prior to critical hearings to allow Court to resolve any issues that may prevent hearing from going forward as scheduled.
- Communicate with the Assignment Office to schedule hearings as cases may require. Assist and attend emergency hearings, including domestic violence hearings, if needed.
- Monitor compliance and completion of programs, mediations, counseling, home studies, custody evaluations, appointment of guardians, and supervised visitation schedules. Assist the Court with assessment of social service referrals, compiling resources for family-oriented community services, as well as conducting follow up compliance verification as requested by the Court or Masters.
- Provide daily monitoring of cases to determine events affecting track designation and case status; make appropriate changes in accordance with rules of procedure, statutory requirements and established Family Division guidelines.
- Develop new or enhance ongoing services and related procedures. Provide information and training for new programs and procedures for court staff, community associations, and the local bar.
- Cross train for and provide back up for Adoption/Guardianship Case Manager and for office assistant positions.
- Attend and participate in meetings to discuss various court-related issues including, but not limited to, differentiated case management/quality control and procedural changes.
- Transport court files from one department to another within the Court.
- Audit Family court files to ensure coding and closures have been performed in accordance to established procedures.
- Work collaboratively with Quality Control in implementing any necessary procedural changes that enhance the integrity of data being utilized by the Court.
- Work collaboratively with the Family Department to correct any irregularities in docketing and audit sheets; and work to facilitate a smooth and productive flow of communication between both departments.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to work the full-time standard Court work schedule of 8:00 a.m. to 5:00 p.m. (Monday through Friday) with flexibility to accommodate any necessary early or late meetings.
- Maintain a regular, punctual and reliable level of attendance.
- Ability to work independently and have high level interpersonal skills to handle sensitive and confidential situations.
- Ability to understand and apply the Maryland Rules of Procedure and relevant statutory provisions within established guidelines. The applicant must possess a general knowledge of legal pleadings and the ability to prepare draft orders.
- Ability to communicate effectively, both orally and in writing, and exercise a high degree of judgment, tact, diplomacy and competence in dealing with Judges, attorneys, court personnel and the public.
- Ability to handle multiple tasks and maintain a professional demeanor when dealing with court personnel and the public at all times.
- Ability to make decisions based on experience, good judgment, and established policies and procedures.
- Ability to pay attention to detail in composing, typing and proofing materials; set priorities and simultaneously process multiple duties and responsibilities.
- Knowledge of and ability to apply fundamentals of business English, spelling, grammar, punctuation, standard office practices and procedures.
- Excellent telephone manner and experience dealing with the public.
- Achieve and maintain advanced proficiency in the utilization of the Circuit Court’s HP or other case management system.
- Conversational Spanish desirable but not required.
- Ability to lift and transport stacks of court files to perform the essential functions of this position.
- Ability to develop and maintain collaborative and professional working relationships with court personnel and the public.
- B.S. or B.A. degree from an accredited university with one year of legal experience in family law; or a degree or certificate in paralegal studies from an accredited institution with a concentration in family law and three years of court and/or legal experience. An equivalent combination of education and experience may be substituted with five years of court and/or legal experience.
- Must be proficient in Microsoft Office Suite.
- Excellent organizational and customer service skills are of the highest priority as well as competence and temperament to communicate with the legal community, in-house court personnel and the general public in a fast paced environment.
- Superior writing skills and command of the English language are essential.
This job description describes the general nature, level of work, and essential functions being performed by a person in this position. The job description shall not be construed to describe an exhaustive list of all duties that may be performed by such a person. It does not proscribe or restrict additional tasks and assignments that may be required by the Lead Family Division Case Manager, the Family Division Coordinator, the Court Administrator and the Administrative Judge.
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50 Maryland Avenue, Rockville, Maryland 20850
Office Hours: Monday through Friday, 8:30 AM - 4:30 PM