ICSolutions is the inmate phone management system utilized by the department. As part of its role to help inmates complete as many calls as possible, ICS has established a pre-paid collect procedure (Prepaid Account). There is no fee for setting up these accounts. Family and friends call the operator and send a cashier’s check or money order along with their name, address, and the destination telephone number to:
Attention: Customer Service
2200 Danbury St., San Antonio, TX 78217
Web Address: www.ICSolution.com
If they choose to use a credit card, they may call the operator at 1-888-506-8407. There is a credit card processing fee associated with this method. They may also use Debit Cards, or Western Union.1-800 numbers can NOT be called from within the correctional facilities.
The Prepaid Account process is the only method for inmates to make calls to friends and families that utilize companies such as Comcast, Vonage, Cavelier, Covad, etc. as their local telephone company, or if they use a cell phone.
Prepaid Account Information and Live Operator | 1-888-506-8407