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 2013 Certificate of Excellence Award Winner: ICMA Center for Performance Measurement (tm)


Internal Benchmark

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internal benchmarksSets of data that demonstrate departments progress over time toward achieving established departmental goals, objectives, and customer results. 

Level of Analysis: Internal

Example: "Percent of structural fires contained to the room of origin" 

For More Information:  

CountyStat Performance Dashboard
This is an online-accessible performance reporting system that provides greater transparency into government performance and increases government accountability.  

Departmental Performance Plans 
All executive branch departments have developed performance plans, containing data-supported “headline performance measures” that reflect each department’s core mission and strategies for how to improve and optimize performance.