DHCA Cares

To reach a DHCA staff person, you can

Call 311 and ask to speak to someone from DHCA (dial 1-240-777-0311 if calling from a non-local number); or,

Send us an e-mail (or submit an online service request):

Staff from DHCA programs, including Housing Code Enforcement, will respond by phone or e-mail to every request, to assess the situation, consider ways to address it and explain the timing of any further actions. Please be aware that some actions/inspections/investigations may not be immediately forthcoming based on the nature and severity of the issue.

To send documents to DHCA

Send materials and documents to DHCA by e-mail, or if necessary, by mail – no drop offs, as DHCA offices are closed to visitors. DHCA will open and respond to mail as timely as possible.

Information for Homeowners and Common Ownership Communitues

Homeowners who rent to tenants are prohibited from increasing existing rents by more than 2.6% during the emergency and from issuing rent increase notices of more than 2.6% during the emergency and for 90 days after.

Temporary Protection From Foreclosure

The vast majority of mortgage loans are owned by HUD-FHA, Fannie Mae/Freddie Mac, and VA, which are offering some protections during this time. Each recommends that homeowners having difficulty paying their mortgage during the Coronavirus pandemic contact their mortgage service provider (the company where you send your monthly payments). By reaching out, you can discuss your situation and explore options. For more information, click on the guidance offered by each:

Apply for Homeowners Tax Credit

Information for Common Ownership Communities

COC Property Management Guidelines and Issues related to COVID-19 crisis

Pools and Spas - COVID-19 Guidance

Applying for Benefits - Unemployment, Food, etc.

Information for Renters

Renters: Avoiding Eviction and Working with Landlords

Montgomery County offers tenants help in avoiding eviction. If you have concerns or are struggling to pay rent, reach out to us, or one of the support organizations listed at Renters to talk about your specific situation.

We can help you:

  • understand your rights and options (and how to use them);
  • tell you about resources that may be available to you;
  • offer support in navigating the challenges you face;
  • guide you in working with your landlord; and
  • help you respond to any eviction notice you might receive (and recognize there are different types of notices and you can only be evicted with a judgment by from the courts). Ideally, it’s best for you to get advice and begin to act on it well before your day in court.

Remember that rent remains due. Making rent payments, even partial payments, or entering into a repayment agreement with your landlord can help you maintain your home. If you are falling behind on your rent, reach out to your landlord to discuss options, such as partial payments or an agreement for future payments.

For more information, visit Renters: Avoiding Eviction and Working with Landlords

Information for Landlords

Landlords Working with Renters

To support landlords and tenants, Montgomery County has an initiative underway, with resources at montgomerycountymd.gov/renters to:

  • Help renters understand the Landlord Tenant court process in the context of their continuing obligations to make rent payments;
  • Encourage renters who are behind on their rent to apply for the COVID-19 Rent Relief Program and, contact their landlord to discuss possible payment arrangements; and,
  • Help renters understand resources available to assist them in working with their landlord to maintain their housing.

For more information, visit Landlord Issues Related to COVID-19 crisis 

Emergency benefits and supports

Get Help - Food, Utilities, Transportation, etc.

Resources for Vulnerable Populations in Maryland during the COVID-19 Response

Housing Stabilization Services

Housing Opportunities Commission – Rental Programs