DHCA Cares
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To reach a DHCA staff person, you can


Call 311 and ask to speak to someone from DHCA (dial 1-240-777-0311 if calling from a non-local number); or,

Send us an e-mail (or submit an online service request):

Staff from DHCA programs, including Housing Code Enforcement, will respond by phone or e-mail to every request, to assess the situation, consider ways to address it and explain the timing of any further actions. Please be aware that some actions/inspections/investigations may not be immediately forthcoming based on the nature and severity of the issue.

To send documents to DHCA


Send materials and documents to DHCA by e-mail, or if necessary, by mail – no drop offs, as DHCA offices are closed to visitors. DHCA will open and respond to mail as timely as possible.

Information for Homeowners and Common Ownership Communitues


Homeowners who rent to tenants are prohibited from increasing existing rents by more than 2.6% during the emergency and from issuing rent increase notices of more than 2.6% during the emergency and for 90 days after.

Temporary Protection From Foreclosure

The vast majority of mortgage loans are owned by HUD-FHA, Fannie Mae/Freddie Mac, and VA, which are offering some protections during this time. Each recommends that homeowners having difficulty paying their mortgage during the Coronavirus pandemic contact their mortgage service provider (the company where you send your monthly payments). By reaching out, you can discuss your situation and explore options. For more information, click on the guidance offered by each:

Court Limits on Foreclosures

This Maryland court administrative order, effective March 18, 2020, halted action on residential foreclosures and residential evictions. As stated, the order will be revised as circumstances warrant.

Information for Common Ownership Communities

COC Property Management Guidelines and Issues related to COVID-19 crisis

Documents for Posting in Multifamily Buildings:

Pools and Spas - COVID-19 Guidance

Applying for Benefits - Unemployment, Food, etc.

Information for renters


Renters Tax Credit

Renters may qualify for a tax credit (a check of up to $1,000). To apply, visit the Renters Tax Credit application website to determine eligibility and submit your application online or by mail. Applications must be submitted by September 1, 2020. Qualified renters will also be automatically enrolled to receive a 50% matching Montgomery County tax credit that will be mailed by the end of March 2021.

Landlords are prohibited from increasing existing rents by more than 2.6%

The COVID-19 Renter Relief Act (the Act), effective April 24, 2020, prohibits landlords from increasing existing tenants’ rent by more than 2.6% after April 24 and during the COVID-19 catastrophic health emergency signed by the Governor on March 5, or notifying tenants of a rent increase of more than 2.6% during the COVID-19 emergency and for 90 days after the emergency ends. For more information, see the “Summary of COVID-19 Renter Relief Act” or Frequently Asked Questions in “Renter issues related to COVID-19 crisis”

Renter Issues Related to COVID-19 Crisis

Health, Safety and Tenant Information for Residents of Multifamily/Apartment Buildings

  • Guidance for Multifamily Building Residents:   -  -  -  -  -  -
  • CDC Cleaning and Disinfecting Your Facility
  • Tenants’ Rights – Evictions Suspended 
  • Stop the Spread of Germs:  Amharic - Chinese (simplified) - English - French - Korean - Spanish - Vietnamese
  • Flyers on Social Distancing:  Amharic - Chinese (simplified) - English - French - Spanish - Vietnamese

Note: Landlords of multifamily buildings are required to post in common areas: “CDC Cleaning and Disinfecting Your Facility,” “Guidance for Multifamily Building Residents,” and, “Tenants’ Rights – Evictions Suspended.”  In multifamily common ownership community buildings, “CDC Cleaning and Disinfecting Your Facility” must be posted in common areas. If you don’t yet see them posted in your building, call 311 (240-777-0311).

Press Release  English - Spanish

Landlord-Tenant Handbook

The Handbook describes the rights and responsibilities of landlords and tenants in Montgomery County. Residents with questions or concerns also are invited to contact the County’s Office of Landlord-Tenant Affairs directly by calling 311 (240-777-0311); submitting an online request; or, emailing olta.intake@montgomerycountymd.gov.

Working with Landlords during financial difficulties

  • Any tenant who expects to miss a rent payment should contact their landlord to alert them and discuss options, such as partial payments or an agreement for future payments. Tenants are encouraged to keep written documentation of all conversations with their landlord including dates and times, as well as written receipts and records of all payments made. It is best to pay online or with a check, as this gives you written verification of payments made. If you have to pay with cash or money order, only do so if you receive a receipt upon transfer of rent payment to the landlord.
  • Before signing any payment agreement, talk it through with your landlord. You can also contact DHCA by calling 311 to review any agreement. 
  • Residents are encouraged to apply for unemployment benefits which have been expanded to include most workers, with significant increase in payment amounts. The Maryland Division of Unemployment Insurance advises that residents who are now totally or partially unemployed and have worked within the past 18 months can apply. In addition to wage and salary workers, self-employed workers, independent contractors, gig workers and others can apply for unemployment benefits online: http://www.labor.maryland.gov/employment/unemployment.shtml.
  • Find information about other benefits and assistance at COVID-19: Community Resources.
  • It’s important to pursue the above steps, because if you end up in court, you will want to show the judge that you made every effort to receive all assistance for which you were qualified (such as unemployment, emergency assistance) and, that you tried to work with your landlord in good faith to establish some sort of a payment plan. 
  • For more information for renters, please visit the Renter Issues Related to COVID-19 Crisis webpage.

Temporary Protection From Eviction

Renters having trouble paying rent due to the Coronavirus situation are temporarily protected from eviction. The Order of the Governor of Maryland: Temporarily prohibiting evictions of tenants suffering substantial loss of income due to COVID-19 remains in effect until the State of Emergency is terminated and the proclamation of the catastrophic health emergency is rescinded.

  • The Maryland Courts suspended all pending eviction matters until future notice.
  • During the eviction moratorium, landlords are permitted to issue eviction notices pursuant to their lease agreements and to pursue collection actions. However, no court action will be administered as long as the eviction moratorium remains in force and/or the courts have suspended eviction matters.
  • If a landlord attempts to physically evict a tenant during this moratorium, the tenant can call the police non-emergency number at 301-279-8000.
  • For more information, please see Renter issues related to COVID-19 crisis.

Applying for Benefits - Unemployment, Food, etc.

Changes in Housing Code Enforcement

  • As of March 23 and continuing indefinitely, Housing Inspectors will not be handling any code inspections, except in the case of an emergency situation or a court order.
  • DHCA will continue to review and assess housing code complaints. Please call DHCA at 311 (240-777-0311) to submit service requests.
  • DHCA will triage any urgent service requests to determine actions needed. Staff from Housing Code Enforcement will respond by phone or email to every MC311 call in order to assess the situation and explain the timing of any further actions or inspections. Some actions or inspections may not be immediately forthcoming based on the nature and severity of the issue.
  • All current housing inspection "Notices of Violation" will be given an extension of time, for corrections to occur. These new timelines will be determined once DHCA housing inspectors resume normal operations.
  • For any scheduled inspections, DHCA staff is in the process of notifying the owner/agent/tenant (to the extent we have contact information) that the inspection will be postponed due to the COVID-19. And, that once an all clear has been given, DHCA will reschedule.
  • Housing Inspectors are contacting multifamily apartment building managers to confirm that each is following CDC guidance in cleaning high-touch surfaces at least daily and posting required informational signs in common areas.

Information for landlords


COVID-19 Rental Assistance Program

Montgomery County is offering up to 3 months partial rent support to low-income tenants who lost income due to COVID-19. Applications and documents must be submitted to the Housing Opportunities Commission by June 5 at 2 PM. Go to: www.hocmc.org/extra/878-covid-rental-assistance-program.html to learn more, collect your documents and apply. Press release.

Landlords are prohibited from increasing existing rents by more than 2.6%. Rent increases above this amount which were to come into effect after April 24, 2020, e.g., for May 1st, must be cancelled or rolled back to no more than 2.6%

Required and Optional Documents for Posting in Multifamily Buildings

Landlord Issues Related to COVID-19 Crisis

Pools and Spas - COVID-19 Guidance

Landlord Link - The Commission on Landlord-Tenant Affairs

Coronavirus Disease (COVID-19) Frequently Asked Questions (FAQs) for Residential Buildings

National Multifamily Housing Council

Coronavirus Resources for Apartment Firms

CDC guidance on cleaning and disinfecting

Emergency benefits and support


Resources for Vulnerable Populations in Maryland during the COVID-19 Response

Housing Stabilization Services

Housing Opportunities Commission – Rental Programs

Financial Assistance/Housing

Utility Assistance Program

Changes in Housing Code Enforcement


As of March 23 and continuing indefinitely, Housing Inspectors will not be handling any code inspections, except in the case of an emergency situation or a court order. 

DHCA will continue to review and assess housing code complaints. Please call DHCA at 311 (240-777-0311) to submit service requests.

DHCA will triage any urgent service requests to determine actions needed. Staff from Housing Code Enforcement will respond by phone or email to every MC311 call in order to assess the situation and explain the timing of any further actions or inspections. Some actions or inspections may not be immediately forthcoming based on the nature and severity of the issue.

All current housing inspection "Notices of Violation" will be given an extension of time for corrections to occur. These new timelines will be determined once DHCA housing inspectors resume normal operations.

For any scheduled inspections, DHCA staff is in the process of notifying the owner, agent and/or tenant (to the extent we have contact information) that the inspection will be postponed due to the COVID-19. And, that once an all clear has been given, DHCA will reschedule the inspection.