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Call-n-Ride (CNR) Program
Call-N-Ride is a 2019 and 2022 National Association of Counties Achievement (NACo) Award winner.
Call-N-Ride (CNR) provides subsidies to be used for taxi trips by low-income older adults and individuals with disabilities. The service helps transport participants to medical and/or personal appointments.
All Montgomery County residents who have current MetroAccess identification cards qualify for Same Day Access (SDA) Program to receive $60.00 value on their Call-n-Ride swipe card when they pay $30.00 (no income requirement).
Add value to your Call-n-Ride account Add value to your Same Day Access accountSchedule a ride
Once accepted to the program, participants schedule trips by calling Montgomery County taxicab companies.
All trips must begin and end in Montgomery County. Special exceptions have been made to allow transportation to Approved Medical Facilities in Designated Service Areas (PDF).
Participating taxi companies are
- Action Taxi - 301-840-1000
- Anytime Taxi - 301-637-9292
- Barwood Taxi - 301-984-1900
- Regency Taxi - 301-990-9000
Eligibility
To be eligible for the Call-n-Ride Program, you must be a Montgomery County Maryland resident, low-income and
- an older adult (age 63+), or
- a person with disabilities (age 18 to 62)
Apply to participate
Apply for Call-n-Ride
- CNR Application Form (PDF)
- CNR Disability Form (PDF) for applicants ages 18 to 64
- CNR Recertification Form (PDF)
Apply for Same Day Access
If you have questions about your application, we can help! Call us at 301-948-5409, Monday through Friday, 8:00 a.m. to 4:30 p.m.
Send completed applications to us in one of these ways:
- Fax: 240-556-0999
- Email: [email protected]
- Mail or hand-deliver it to the office:
Call-n-Ride Program
101 Monroe Street, 5th Floor
Rockville, MD 20850
About Call-n-Ride
- Participants’ Guide (PDF), including program policies and procedures
- Participants’ Guide Overview (PDF)
- Call-n-Ride Brochure (PDF)
- Designated Service Areas (DSA) List (PDF)
This program is designed as a supplement to Montgomery County’s local transportation service.
For additional information, including how to apply for program participation, call 301-948-5409, Monday to Friday, 8:00 a.m. to 4:30 p.m.
Subsidy amounts
Subsidy assistance is provided on a sliding fee scale based on household size and income.
| Categories | Cost per $60 value | Cost per $120 value | Household size and annual income | |||||
|---|---|---|---|---|---|---|---|---|
| 1-Person | 2-Person | 3-Person | 4-Person | 5-Person | 6-Person | |||
| Level 1 | $5.25 | $10.50 | up to $15,856 | up to $21,403 | up to $26,950 | up to $32,498 | up to $38,047 | up to $43,595 |
| Level 2 | $10.00 | $20.00 | $15,857 - $21,4036 | up to $24,404 | up to $31,404 | up to $37,489 | up to $43,747 | up to $49,295 |
| Level 3 | $20.00 | $40.00 | $21,404 - $26,951 | up to $29,951 | up to $36,725 | up to $42,500 | up to $49,447 | up to $54,995 |
| Level 4 | $30.00 | $60.00 | $39,000 - $44,000 | up to $50,019 | up to $57,934 | up to $63,757 | up to $74,646 | up to $82,156 |
About Same Day Access (SDA)
- SDA Participants' Guide (PDF) - includes policies and procedures
- SDA Participants' Guide Overview (PDF)
- Designated Service Areas (DSA) List (PDF)
The Same Day Access (SDA) Transportation Program is part of the Call-n-Ride (CNR) program. It provides subsidized transportation service for certified MetroAccess participants who reside in Montgomery County. There is no income requirement for the program.
Once approved for the SDA Program, participants get a $60 value for a $30 payment once a month.
Call-n-Ride and Same Day Access Swipe Cards
Access your cards and accounts
Access Montgomery County’s CNR Swipe Card Participant Portal module by visiting: www.eztransport.net/mococnr/members.
The Portal is an internet interface that allows you to manage your cards. You can add value to your cards and also check account information.
You must register online before you can access your account over the internet. After you register, you can view your balances; print statements; view transactions; manage your profile; report a lost, stolen or damaged card; contact customer service; and make payments.
Lost or stolen cards
Report lost or stolen cards immediately by calling Call-n-Ride/MJ Management Services at 1-800-980-6564.
Cards reported lost or stolen are immediately cancelled and deemed invalid by Call-n-Ride/MJ Management Services. Any remaining balances on the lost or stolen card will be transferred to your replacement card.
There is a $5 replacement fee for lost or stolen cards, payable to:
MJ Management Services
6300 Blair Hill Lane, Suite 301
Baltimore MD 21209
Get help with your cards
For all your Call-n-Ride Swipe Card issues, balance information, payment form, transaction issues, reporting a lost, stolen or damaged card, and ordering a new card, please call CNR/ MJ Management at 1-800-980-6564.
Translation Service
Use our translation service to schedule CNR trips in all languages. This translation service can only be used to communicate with CNR staff.
To use the CNR translation service:
- Dial 1-866-998-0338
- Enter account number 15071
- Enter PIN number 6101
- Enter your Client ID (Your CNR ID number)
You will be connected to the next available Client Services Representative. Please provide your first and last name and state the language you need. You will be asked to hold while you are connected to an interpreter. After you are connected, the interpreter can help you schedule your trips with the taxicab company dispatch or assist you in communicating with Call-n-Ride staff.
The taxicab companies’ dispatch operators and CNR staff also have access to the translation service to help you with trip scheduling or other CNR needs.
Contact us
For general information, application and recertification questions, please call
- Call-n-Ride at 301-948-5409,
- Connect-A-Ride at 301-738-3252, or
- the MC311 Call Center by dialing 311.