Homeless Management Information System (HMIS)
HMIS Weekly Scheduled Server Maintenance
The HMIS is moving our weekly scheduled server maintenance time from Monday at 10:00 p.m. Eastern Time to Wednesday at 11:00 p.m. Eastern Time for one hour. During this time period, access to your system may not be available. Although this maintenance is scheduled to be completed by 11:00 p.m., there may be instances in which more than the allotted time will be required. When this occurs, we will inform you of this extension via the self-service portal case comment feature.
Additionally, server maintenance for the Advance Reporting Tool is done on Saturday evenings; hence any data that is entered in on Saturday after 2 AM Eastern Time will not appear on the ART report until after 2 AM Eastern Time on the next Monday.
Why Do We Need To Perform Maintenance?
Bowman Systems must run update programs on all servers to keep the operating systems up-to-date, secure, and running at optimal performance. This must be done on a regularly scheduled basis.
Why Do We Perform Maintenance on Wednesday Evening?
To minimize service interruption for our customers, Bowman Systems has decided to conduct this work after normal business hours. Doing the work late on Wednesday evening allows us to perform the needed maintenance during a low usage time period.
Log-off and Shut-down
If possible, please be sure all users in your implementation have logged off and closed all ServicePoint applications prior to 10:00 p.m. Eastern Time each Wednesday. Failure to do so may result in data loss.