Benefits Contacts

Need help with your group insurance benefits (medical, prescription, dental, vision, life, and flexible spending accounts)? Use the contact list below.

Medical Insurance

Resource Phone Website
CareFirst BlueCross BlueShield 1-888-417-8385 Visit the CareFirst BlueCross BlueShield website
Tip: Go to Find a Provider, click the Search feature, and choose a doctor from any BlueChoice Advantage network.
Kaiser Permanente Washington area: 301-468-6000;
Baltimore area: 1-800-777-7902
Visit the Kaiser Permanente website
UnitedHealthcare HMO 1-800-638-0014 Visit the general UnitedHealthCare website or the MCG-specific UnitedHealthCare website
Tip: This plan uses the Select EPO network.

Prescription Insurance

Resource Phone Website
Caremark 1-866-240-4926 Visit the Caremark website
SilverScript (Medicare-eligible retirees) 1-866-249-6167 Visit the Caremark website

Dental Insurance

Resource Phone Website
CIGNA 1-800-244-6224 Visit the CIGNA website

Vision Insurance

Resource Phone Website
EyeMed 1-866-800-5457 Visit the EyeMed website
Network: Insight

Life, AD&D, Optional Life and LTD1

Resource Phone Website
MetLife 1-800-638-6420 Visit the MetLife website

Flexible Spending Accounts

Resource Phone Website
Voya 1-888-401-3539 Visit the Voya website
Member login: Account login

Direct Bill and COBRA

Resource Phone Website
Flexible Benefit Administrators (FBA) 1-800-437-3539 Visit the FBA website
Member login: Account login

General Information

Resource Contact Options Website / Other
Medicare 1-800-633-4227 Visit the Medicare website
Social Security Administration 1-800-772-1213 Visit the Social Security Administration website
Office of Human Resources (OHR) Phone: Call OHR's Customer Service Team at
240-777-5000 from 8 am to 4 pm, Monday to Friday. 

In-person: Visit OHR's Health Insurance Team in the Executive Office Building (101 Monroe Street, 7th floor) from 8 am to 4 pm, Monday to Friday.
Website: www.montgomerycountymd.gov/HI

Fax: 240-777-5131

Mail: OHR Health Insurance Team, 101 Monroe Street, 7th Floor, Rockville, MD 20850