Group of students listen to speaker
  • Diversity
    • Increase programs and resources in multiple languages
    • Create new programs to reflect cultural and generational diversity
    • Increase translation of promotional material to the main languages spoken in the County
    • Provide opportunities for residents to share their family histories and experiences through oral history recordings
    • Give local authors and artists opportunities and platforms to share their work
    • Hire an ADA coordinator to expand services to persons with disabilities
  • Customer Reach
    • Identify what customers value and use to increase targeted marketing campaigns in multiple formats, channels, and languages
    • Optimize social media usage
    • Embrace new media and technologies to reach customers
    • Increase MCPL presence at community events
    • Market programs and resources to attract non-users to MCPL's website and branches
    • Provide access to MCPL resources online, at community facilities, and at local businesses
newly naturalized citizens at Gaithersburg Library
  • Civic Engagement
    • Provide resources for new residents to transfer skills and credentials to Montgomery County
    • Increase number of citizenship classes and naturalization ceremonies
    • Provide programs and resources for residents to learn about current events
  • Collaborative Spaces
    • Create multi-purpose spaces at different locations to promote collaboration
    • Increase the number of flexible spaces to meet communities' different needs
    • Provide resources that encourage customers to build, experiment, and innovate