Office Coordinator II - Jury Office

CIRCUIT COURT FOR MONTGOMERY COUNTY, MARYLAND

Personnel Class Specification

Office Coordinator II - Jury Office

DEFINITION OF CLASS

The Office Coordinator performs administrative, secretarial, and clerical work characterized by handling and coordinating overall office duties for the Office of the Jury Commissioner. The Office Coordinator is expected to have strong customer service and organizational skills and be able to make independent decisions in dealing with the public and coworkers. Information obtained in the course of the performance of these duties may be confidential or private in nature. The Office Coordinator must recognize that visitors to the Court may be under significant stress and ensure that they are treated with dignity and discretion as they obtain court-ordered services and provide jury services.

The Office Coordinator is responsible for assisting in the management of the Jury Office. This individual reports directly to the Jury Commissioner and is ultimately responsible to the Court Administrator.

Circuit Court employees are at-will employees and serve at the discretion of the Administrative Judge. This means that either an employee, or the court, may terminate the employee relationship at any time, with or without cause. There are no contractual relationships between the Circuit Court and an employee; letters, benefit or policy statements, performance evaluation, handbooks, or other employee communications should not be interpreted as such. The at-will relationship remains in full force and effect notwithstanding any statements to the contrary made by court personnel or set forth in any documents.

EXAMPLES OF ESSENTIAL FUNCTIONS

To be successful, the employee in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. This job description reflects management’s assignment of essential functions. It is not an exhaustive list of responsibilities and does not prescribe or restrict various additional diversified tasks and assignments that may be required by Judicial Officers and/or the Court Administrator.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive and screen telephone calls, including inquiries pertaining to procedural, administrative, and scheduling topics.
• Determine status of jurors and the number of jurors required for the next day from information provided by the Assignment Office.
• Assist in daily jury orientation, which includes greeting jurors, assisting jurors with check-in, providing scheduling information, keeping jurors informed as to the status of cases, rescheduling jurors, answering any questions that may arise, and assisting with providing a verbal orientation and video presentation to jurors.
• Assist in cash payment activities for jurors, maintain daily records of monies spent, disperse funds to jurors, and reconcile accounts.
• Assist the judges with questions and general information and assign jurors to courtrooms on a daily basis.
• Process all aspects of jury management using the Jury + system.
• Escort jurors to the courtroom as needed; provide the court with pre-printed information concerning jurors.
• Participate and cooperate with other offices in the performance of work.
• Assume duties of the Jury Commissioner if necessary.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work 7:30 a.m. to 4:30 p.m. (Monday through Friday) with flexibility to accommodate any necessary early or late meetings.
• Maintain a regular, punctual, and reliable level of attendance.
• Ability to work independently.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Communicate effectively, both orally and in writing.
• Exercise a high degree of judgment, tact, diplomacy, and competence in dealing with judges, attorneys, court personnel, and the public.
• Handle multiple tasks and prioritize assignments.
• Make decisions based on experience, good judgment, and established policies and procedures.
• Knowledge of and ability to apply fundamentals of business English, spelling, grammar, punctuation, and standard office practices and procedures.
• Excellent telephone manners and experience dealing with the public.
• Knowledge of the MDEC case management system is desirable but not required.
• Thorough knowledge of Court organization and procedures beneficial.

MINIMUM QUALIFICATIONS

• High school graduate.
• Three years of professional experience in an office and/or court environment with a heavy emphasis on administrative support.
• Superior writing skills and command of English.
• Excellent organizational skills and customer service are of the highest priority as well as competence and temperament to communicate with the legal community, in-house court personnel and the general public in a fast-paced environment.
• Two years of customer service experience.
• Basic knowledge of Microsoft Office Applications (e.g., Word and Excel).
• An equivalent combination of experience and education may be substituted.

BENEFITS

MCG's Non- Merit Employee Circuit Court Total Rewards

To promote your overall well-being and help secure your future, MCG offers a comprehensive total rewards package for positions.

Compensation

In addition to the salary listed in the Description section, all positions are eligible for robust retirement plans. Sick leave and annual leave earned at a rate of 4.6 hours/80hrs worked. We also provide personal days, paid parental leave (6 weeks), holiday (State and County) leave, and performance awards.

Benefits

Our benefits for all positions include premier medical, prescription, dental, vision, long-term disability, and life insurance plans, with most plans receiving employer contributions of 80% toward premiums. Additionally, we offer an employee assistance program, an award-winning wellness program, and flexible spending accounts for healthcare, and childcare expenses.

For eligibility and plan details, please visit MCG Total Rewards.

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Additional Notes

1. It is a good idea to have your Cover Letter, Resume, and Writing Prompt prepared before you complete the Employment Application.
2. Your Employment Application will not be accepted until it has been fully completed and submitted with all three attachments.
3. If the Employment Application is not complete or the Court has not received all supporting documents, your submission will be returned to you. An email notification will be sent to you requesting further information.
4. You will be required to create an account if you need to save your Employment Application and complete it later.

For assistance or additional information about the Employment Application Process, please contact Court Administration at 240-777-9102 or by email at [email protected].