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COVID-19 Updates

Reopening Montgomery: Phase 1 Guidelines

Transportation Services for
Older Adults & Persons with Disabilities

We are developing guidelines for transportation resources for individuals who must travel to receive testing or medical care.

Servicios de Transporte para Adultos Mayores de 50 aƱos y Personas con Discapacidades .


Montgomery County Executive Marc Elrich supports Governor Larry Hogan’s directive of March 23 asking residents to use transit and travel only for essential purposes. Priority passengers on transit include emergency personnel, front-line health care workers and people whose jobs are critical to the supply chain.

In addition, the Centers for Disease Control and Prevention (CDC) is urging residents who have symptoms that may indicate possible COVID-19 illness to not take a bus, taxi or ride-sharing service (i.e. Uber, Lyft). Individuals showing symptoms should their healthcare providers for instructions. Information also is available at www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html.

A Commitment to you!

Montgomery County is committed to providing mobility for seniors and persons with disabilities.

We heard from you and we've made major changes to meet your needs better and make your travel more convenient. All of Ride On's buses are wheelchair accessible. The County's transit system is one of the best in the country. It consists of Ride On, Metrobus, Metrorail, and Special Transportation programs such as Call-n-Ride, Same Day Access, Medicaid Transportation, and MetroAccess.

RIDE ON Montgomery County Transit

Current Ride On status

Ride On bus service is operating on special weekday and weekend schedules

See Essential Modified Service Plan bus routes and schedules. Riders should give themselves extra time to get to destinations and should expect delays. Rides are temporarily free during the crisis, but riders must board in the rear of the bus—unless a ramp is needed to board.  

  • Bus interiors are cleaned every night with hospital grade disinfectant. Bus filter and ventilation systems are treated each night with a disinfectant.
  • Ride On real time information shows bus locations in real time, but not estimated arrival times or which routes the buses are serving. The maps can be used to see when a bus is approaching a stop. Information is available at rideon.app/busmap.
  • Call 311 if you have questions about trips that are available.
  • For the most up-to-date service information, visit @RideOnMCT on Twitter, visit Ride On MCT on Facebook, go to  www.rideonbus.com, or subscribe to MCDOT news releases.

Seniors and Persons with Disabilities ride free on Ride On and Metro buses in Montgomery County during these times:

  • Monday - Friday, 9:30 a.m. to 3:00 p.m.
  • Saturday, 8:30 a.m. to 4:00 p.m., and
  • Half fare at all other times.

Learn more about

Metrobus and Metrorail

Current Metrobus and Metrorail status

Metro is limiting service to essential trips. Routes have been scaled back and eliminated in some cases. Go to Metro’s website at www.wmata.com for details.

Service is temporarily free during the crisis. Bus riders must board through the rear doors unless a ramp is needed to board.


Connect-A-Ride (CAR)

Call 301-738-3252, Monday to Friday, 9 a.m. to 5 p.m.|  connectaride@AccessJCA.org

  • CAR is a free information & referral service that helps adults over 50 and adults with disabilities find transportation for medical services, errands, social activities and more.
  • CAR links callers with public, private, and volunteer transportation services, including escorted transportation.
  • In addition, the program assists callers with their applications for transportation programs like Call-n-Ride and Metro Access. They also offer free workshops on how to use public transportation.
  • CAR is funded by Montgomery County Government and operated by Jewish Council for the Aging

Metro Access - Regional Paratransit Service

Metro Access

Current Metro Access status

MetroAccess is offering its regular weekday schedule to Metro Access certified customers, but is asking riders to only book essential trips.

  • Subscription trips are still being placed on the schedule, but riders with subscription trips are asked to call MetroAccess to confirm their need for the trip.
  • Applications for new customers are being reviewed. Some customers may be presumed eligible while others may be given temporary eligibility until it is possible to resume functional assessments.
  • Customers in need of recertification will be given automatic extensions until the end of May.
  • Some MetroAccess trips may be provided by taxi services through the Abilities Ride program. Trips provided through the Abilities-Ride program are free.

Complementing the transit system in the County, MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using bus or rail.

For more information

To apply for Metro Access service


Call-n-Ride (CNR) Program - 2019 National Association of Counties Achievement Award Winner

Call-N-Ride

Current Call-n-Ride status

Taxi companies have been instructed to follow Montgomery County DHHS and CDC guidance to lower risk of contamination.

Call-n-Ride Essential Delivery Service is now available for your groceries or carry-out orders. See Essential Delivery Service details.

This Montgomery County program provides subsidized taxi trips for low-income older adults and individuals with disabilities. The service helps transport participants to medical and/or personal appointments.

Place your Call-n-Ride order online

To be eligible for the Call-n-Ride Program, you must be

  • low income and at least 65 years of age, or
  • low income and 18-64 years of age with a disability.

This program is designed as a supplement to Montgomery County’s local transportation service. All trips must begin and end in Montgomery County. Special exceptions have been made to allow transportation to approved medical facilities in Designated Service Areas.

  • Participating companies include Action, Orange and Regency/Barwood.
  • Program participants can schedule trips by calling 301-948-5409.
    • For additional information, including how to apply for program participation, call Monday to Friday, 9 a.m. to 4 p.m..

PLEASE REFER TO THE CNR PARTICIPANTS’ GUIDES FOR PROGRAM POLICIES AND PROCEDURES.

Subsidy assistance is provided on a sliding fee scale determined by total household income.

The income categories for family/household of one are as follows:

Yearly Income for Family of One Monthly Cost Per $60 Value
Up to $15,856 $5.25
$15,857 - $21,403 $10.00
$21,404 - $26,951 $20.00
$26,952 - $32,499 $30.00

 

Call-n-Ride Resources

  1. CNR Participants’ Guide
  2. CNR Participants’ Guide Overview
  3. CNR Application Form
  4. CNR Disability Form
  5. CNR Recertification Form
  6. Designated Service Areas (DSA) List

 

See our latest Call-n-Ride brochure

Download the Call-n-Ride brochure


Same Day Access (SDA) Program

This Montgomery County Transportation Program is part of the Call-n-Ride (CNR) program, designed to provide subsidized transportation service for certified MetroAccess participants who reside in Montgomery County.

Place your SDA order online

All Montgomery County Residents who have current MetroAccess Identification cards qualify to receive $60.00 value on their Call-n-Ride swipe card, when they pay $30.00.

All trips must begin and end in Montgomery County. Special exceptions have been made to allow transportation to approved medical facilities in Designated Service Areas.

PLEASE REFER TO SDA PARTICIPANTS’ GUIDES FOR PROGRAM POLICIES AND PROCEDURES.

Important Forms:

To become a new Same Day Access participant, you must first register. A completed application with supporting documentation is required in order to verify your eligibility.

  1. SDA Participants' Guide
  2. SDA Participants' Guide Overview
  3. SDA Application Form
  4. SDA Recertification Form
  5. Designated Service Areas (DSA) List

You can access Montgomery County’s CNR Swipe Card Participant Portal module by visiting:  www.eztransport.net/mococnr/members. The Participant Swipe Card Web Portal is an internet interface that allows participants to manage their cards.  Participants can add value to their cards and also check account information.  Participants must register online before they can access their account over the internet.  Once registered, participants can view their balances, print statement, view transactions, manage profile, report a lost, stolen or damaged card, contact customer service, and/or make a payment.

For general information, application and recertification questions please call Call-n-Ride at 301-948-5409, Connect-A-Ride at 301-738-3252, or the MC 311 Call Center by dialing 311.

For all your Call-n-Ride Swipe Card issues, balance information, payment form, transaction issues, reporting a lost, stolen or damaged card, and ordering a new card please call CNR/ MJ Management at 1800-980-6564. Lost or stolen CNR swipe cards must be reported immediately by calling Call-n-Ride/MJ Management Services at 1-800-980-6564. Cards reported lost or stolen are immediately cancelled and deemed invalid by Call-n-Ride/MJ Management Services and any remaining balances on the lost or stolen card will be transferred to your replacement card. There is a $5 replacement fee for lost or stolen cards, payable to MJ Management Services, 6300 Blair Hill Lane, Suite 301 Baltimore Maryland 21209.

Translation Service: The CNR program recognizes the diversity of Montgomery County residents. To facilitate the CNR program services for Non-English speaking participants, a translation service has been established to assist with the scheduling of CNR trips with the taxicab companies’ dispatchers. This translation service can only be used to communicate with CNR staff.

To use the CNR translation service:

  • Dial 1– 866-998-0338
  • Enter Account # 15071
  • Enter Pin # 6101
  • Enter your Client ID (Your CNR ID #)

You will be connected to the next available Client Services Representative. Please provide your first & last name and state the language you need. You will be asked to hold, while you are being connected to an interpreter. Once connected, the interpreter can help you schedule your trips with the taxicab company dispatch or assist you in communicating with the Call-n-Ride staff.

The taxicab companies’ dispatch operators and CNR staff also have access to the translation service in order to assist you with trip scheduling or other CNR needs.


Medical Assistance Transportation Program

Current Medical Assistance Transportation Program status

Trips continue for dialysis, radiation, chemotherapy, physical therapy, substance use disorder, counseling and other recurring appointments. The program will only schedule and provide those trips if a clinician calls to request its patient be transported for services.

Trips to non-urgent/essential services will be postponed.

Information Line: 240-777-5890

Trip Scheduling Line: 240-777-5899

Fax: 240-777-5891

Email: Medicaidtransportation@montgomerycountymd.gov

Services

The Medical Assistance Transportation grant program provides transportation services for Medical Assistance recipients who reside in Montgomery County, and need transportation to access medically necessary services. This program provides “last resort” transportation for ambulatory, wheelchair and stretcher-bound recipients who have no other means of transportation available to get to and from medical appointments, or whose medical or physical needs prevent them from using such available transportation.

Scheduling Transportation Services

The Medicaid Transportation Office schedules transportation Monday – Friday, (except holidays), between the hours of 8:30 a.m.-12:00 noon.  The telephone number for scheduling transportation is: 240-777-5899. When calling, you will be asked a list of screening questions, to determine eligibility.  Transportation may be scheduled up to seven (7) days in advance. However, in order to guarantee next-day transportation service, your request must be made no later than 12:00 noon, on the working day  before transportation is required. (The office does not provide emergency transportation or “same day” service, with the exception of hospital discharges.)

Eligibility

This service is available to transport Montgomery County residents with eligible, non-restrictive Medical Assistance (Medicaid) to medical services that are covered by Medical Assistance, and for which there is no other means of transportation.

The Maryland State Department of Health requires medical certification for all recipients. The recipient must demonstrate that they have no other available transportation, or that they are physically unable to utilize other existing transportation services.

To be certified for participation in the program, each recipient must have their physician complete a Provider Certification form.

Frequently Used Forms


Volunteer Transportation

Senior Connection

Current Senior Connection status

During the health crisis, staff will prioritize critical needs.

Senior Connection offers rides and help getting groceries for County residents over age 60.

For more information about Senior Connection

Escorted Transportation

Current Escorted Tranportation status

During the health crisis, trips are for essential medical appointments only. The program is waiving financial eligibility during the crisis.

Escorted transportation is available for adults who qualify based on income and disability. Because of disability, customers must require the need for an escort throughout their trip.

Contact JCA's Connect-A-Ride program to apply for this program:


Lose an item on a Ride On bus? Contact our Lost & Found.

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