Policies and Procedures

SOAR and Day Trippers Information

• General Policies: We encourage you to carry your valuables with you at all times. You may bring snacks or other refreshments. No large coolers allowed. Smoking, weapons or open alcoholic beverages are not permitted on any Montgomery County Recreation sponsored trip or tour.
• Transportation: Transportation for most tours is by chartered motorcoach, equipped with reclining seats and restroom. Please arrive 15 minutes before the scheduled departure time at your departure location.
• Bus Seating: We do not have reserved seating on trips. Participants may select seats on a first-come, first-served basis. Usually two seats adjacent to the driver are reserved for the trip leader and a tour guide (if needed). We generally leave a few seats available on the bus for interpreters when needed, in the rare case of a defective seat, or for persons who may experience motion sickness. Our trip leaders will try to accommodate requests for special seating when possible.
• Your Trip Leader: Montgomery County Recreation provides a trip leader on each trip to take care of scheduling, meals, seating arrangements, tickets and other details of the trip. Leaders are not professional tour guides, but often have helpful information about our destinations. Their primary role is to take care of you, our customer, throughout the trip. If you need special assistance or have a medical condition that may require attention during the trip, please speak with the tour leader. Trip leaders are Montgomery County employees or volunteers and are not allowed to receive tips or gratuities.
• Your Responsibility: You, the participant, assume all risks associated with participation in the program. The County assumes no liability for injury or damages arising from participation in the program. Due to the strenuous nature of some activities, the County encourages each participant to consult his or her physician concerning fitness to participate in the program. The participant consents to emergency treatment. The participant also consents to the County's use of any photographs or videos taken during the program.
• Withdrawls and Refunds:

  WITHDRAWL TIME FRAME	WITHDRAWL REASON & METHOD	REFUND AMOUNT
  Any	Activity Cancelled	Full Refund
  Thirty (30) days or more before the start date of the trip	Submit a written request by: Email: [email protected] Mail: Montgomery County Recreation Attention: Refund Request 2425 Reedie Drive, 10th Floor, Wheaton, MD 20902	Full Refund
  Less than thirty (30) days before the start date of the trip	Submit a written request by: Email: [email protected] Mail: Montgomery County Recreation Attention: Refund Request 2425 Reedie Drive, 10th Floor, Wheaton, MD 20902	If a replacement participant is found, you will be refunded the amount of the trip minus a $25 administration fee.  If a replacement is not found, no money will be refunded.
  On or after the start date of the trip	No requests will be considered.	No Refund

  Your written request must include the participant’s name, payer’s name, address, phone number, course number, and reason for withdrawal. All credits will be posted to your Recreation account unless a refund is specifically requested. All refunds will be issued to the payer in the same form (check or charge) as the payment was received. Refunds will be processed within 2-3 weeks of receipt of your written request.
  
  *This policy varies from the one listed in the Guide to Recreation and Parks due to the nature and financial commitments of the program.