Withdrawals and Refunds

Activity

Cancellations

You are entitled to a 100 percent refund in the event Recreation cancels an activity. A refund may be applied to your ActiveMONTGOMERY account; or returned to you in the same form as payment was rendered. NOTE: All cash payments will be refunded to you by check. An activity may be cancelled for several reasons, including low enrollment, lack of instructor, or lack of available facilities. All registrants will be contacted in the event of a cancellation.

Withdrawals

You may only withdraw from an activity before the day of second activity session, and in most circumstances, will be entitled to receive a pro-rated credit to your ActiveMONTGOMERY account or a refund. No credit or refund will be issued for activity sessions missed by the participant or after the second session is held. Material fees are not refundable for withdrawal requests received less than five days before the start date of the class.

NOTE: Withdrawal and refund policies pertain to all Recreation activities, unless otherwise noted in the activity description. Please read the activity description carefully as some activities have specific withdrawal policies, which limit when withdrawal may take place and/or whether any credit or refund will be applied; these activities have refund/withdrawal policies that supersede our standard policy.

The amount credited or refunded is based on the number of activity sessions remaining when your withdrawal request is received. Refunds may be applied to your ActiveMONTGOMERY account; or returned to you in the same form as payment was rendered. NOTE: All cash payments will be refunded to you by check.

Online Guidelines

To withdraw online: Select the 'My Account' button. View your list of prior transactions and click the window button.

• If payment was made by credit card – refund is applied back to that credit card.
• If payment was made by cash, check, or money order - refund is applied to the customer’s ActiveMONTGOMERY account or the customer may request a refund.

Written Guidelines

Your written request must include the participant's name, payer's name, address, phone number, course number, and reason for withdrawal. All credits will be posted to your Recreation Department account unless a refund is specifically requested. All refunds will be issued to the payer in the same form (check or charge) as the payment was received. Refunds will be processed within two to three weeks of receipt of your written request.

Withdrawal requests received five business days or more by mail, in-person, or email before the activity begins…

• If the program fee is $25 or less - the refund is applied to the customer’s ActiveMONTGOMERY account for future use. No refunds will be issued.
• If the program fee is $26 or more - the refund is applied to the customer’s ActiveMONTGOMERY account for future use or the customer may request a refund.

$25 withdrawal fee is charged to withdrawal requests received less than five business days before the activity begins …

• If the program fee is $49 or less – the refund (less the $25 fee) is applied to the customer’s ActiveMONTGOMERY account for future use. No refunds will be issued.
• If the program fee is $50 or more – the refund (less the $25 fee) is applied to the customer’s ActiveMONTGOMERY account for future use or the customer may request a refund.

Transfers

Transfers between activities may usually be done without penalty prior to the start of the course if space is available. If the fee is more for the activity you wish to transfer to, you are required to make full payment at the time of transfer. NOTE: Transfer policies pertain to all Recreation activities, unless otherwise noted in the activity description. Please read the activity description carefully as some activities have specific transfer policies, which restrict or exclude transfers. These activities have transfer policies that supersede our standard policy.

Submit withdrawal and/or transfer request to:

E-mail: [email protected]

Active MONTGOMERY, Attention Finance
2425 Reedie Dr.
10th Floor
Wheaton, MD 20902
Fax: 240-777-6818

 

Trips and Tours

Withdrawal and Refund

You are entitled to a 100 percent refund in the event Recreation cancels a trip or tour, changes a location or time and you cannot attend. A refund may be applied to your ActiveMONTGOMERY account; or returned to you in the same form as payment was rendered. NOTE: All cash payments will be refunded to you by check. An activity may be cancelled for several reasons, including low enrollment, lack of instructor, or lack of available facilities. All registrants will be contacted in the event of a cancellation.
If you withdraw from a trip or tour thirty days or more before the start date, you will receive a full credit.
If you withdraw from a trip or tour less than thirty days before the start date and a replacement participant is found, you will be credited the full amount minus a $25 administrative fee. If a replacement is not found, no money will be refunded.
Your written request must include the participant’s name, payer’s name, address, phone number, trip number, and reason for withdrawal. All credits will be posted to your ACTIVEMONTGOMERY account unless a refund is specifically requested. All refunds will be issued to the payer in the same form (check or charge) as the payment was received. Refunds will be processed within two to three weeks of receipt of your written request.

Submit withdrawal and/or transfer request to:

E-mail: [email protected]

Active MONTGOMERY, Attention Finance
2425 Reedie Dr.
10th Floor
Wheaton, MD, 20902
Fax: 240-777-6818

 

Camp

Cancellations

You are entitled to a 100 percent refund in the event Recreation cancels an activity. A refund may be applied to your ActiveMONTGOMERY account; or returned to you in the same form as payment was rendered. NOTE: All cash payments will be refunded to you by check. An activity may be cancelled for several reasons, including low enrollment, lack of instructor, or lack of available facilities. All registrants will be contacted in the event of a cancellation.

Withdrawals

You may withdraw from a summer camp activity before or during the activity, and in most circumstances, will be entitled to receive a pro-rated credit to your ActiveMONTGOMERY account or a refund. No credit or refund will be issued for summer camp sessions missed by the participant or after the summer camp is over. NOTE: Withdrawal and refund policies pertain to all Recreation summer camps unless otherwise noted in the summer camp description. Please read these descriptions carefully as some summer camps have specific withdrawal policies, which limit when withdrawal may take place and/or whether any credit or refund will be applied; these activities have refund/withdrawal policies that supersede our standard policy. Summer Fun Centers are a drop-in program. Refunds and/or credit for withdrawals from the program will not be processed after the first week. 

Online Withdrawals

All online withdrawals must be made at least two weeks prior to the start date of the summer camp.

• If payment was made by credit card, your refund may either be applied to your Recreation account or you may either request a refund back to your credit card
• If payment was made by cash, check, or money order, your refund may either be applied to your Recreation account or you may request a refund.

Written Withdrawals:

All written withdrawals must be made at least two weeks prior to the start date of the summer camp. Your written request must include the participant’s name, payer’s name, phone number, summer camp activity number and reason for withdrawal. All credits will be posted to your ActiveMONTGOMERY account unless a refund is specifically requested. Refunds are issued to the payer in the same form as the payment was received. Refunds will be processed within two to three weeks of receipt of your written request.

If your withdrawal request is received less than two weeks before the camp begins there is a $50 administrative fee.

Transfers

Transfers between summer camps may usually be done without penalty prior to the start of the course if space is available. If the fee is more for the summer camp you wish to transfer to, you are required to make full payment at the time of transfer. NOTE: Transfer policies pertain to all Recreation summer camps, unless otherwise noted in the description. Please read the summer camp description carefully as some camps have specific transfer policies, which restrict or exclude transfers. These summer camps have transfer policies that supersede our standard policy.

Submit withdrawal and/or transfer request to:

E-mail: [email protected]

Active MONTGOMERY, Attention Finance
2425 Reedie Dr.
10th Floor
Wheaton, MD 20902
Fax: 240-777-6818

 

Membership

Withdrawals

Memberships are not subject to withdrawals or refunds. However, participants with documented medical emergencies or medical reasons may receive a credit applied to their ActiveMONTGOMERY account for approved cancellations at a pro-rated amount. 

Submit withdrawal and/or transfer request to:

E-mail: [email protected]

Active MONTGOMERY, Attention Finance
2425 Reedie Dr.
10th Floor
Wheaton, MD 20902
Fax: 240-777-6818

 

Reservation

Cancellations

If you cancel your facility reservation thirty days or more prior to the date of the reservation you are entitled to your full payment less a $50 administrative fee. Cancellation requests received within thirty days of your reservation are subject to half of the fee plus a $50 administrative fee. All facility reservation cancellations are to be submitted at the facility directly. See our facility reservation page for details.

Deposit Returns

A security deposit is refunded automatically within three to five weeks after your event, as long as it does not have to be withheld to help cover the cost of any damages to County property or outstanding balances on your reservation. If there are problems that will jeopardize your refund, you will be notified directly.