Microtransit Service Standards and Policies

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Flex: Book and go!
Service Policy Montgomery County Policy
Zone Rockville Zone -  see  Rockvillemap 
Glenmont / Wheaton Zone -  see  Glenmont/Wheatonmap
Fares $1.00 Cash or SmarTrip (Ride On fare structure applies)
Span of Service Rockville
  • 9:00 a.m. to 3:30 p.m., Weekdays Only
  • Holiday service only on Veterans Day, MLK Day, Presidents' Day, and Juneteenth Day
Glenmont / Wheaton
  • 6:00 a.m. to 9:00 a.m., Weekdays Only
  • 3:30 p.m. to 7:00 p.m., Weekdays Only
  • Holiday service only on Veterans Day, MLK Day, Presidents' Day, and Juneteenth Day
Service Delivery Corner to corner; Curb to curb for those with disabilities
Time Bus Will Wait for Riders 1 minute
No-show Policy 1st and 2nd time: Friendly reminder
3rd time: 7-day suspension
Access Service State first name
Reserve Trips All trips must be reserved through the mobile app or the new call center number 240-301-3842 if no smartphone or a special need. Call Center hours are 6 am to 7 pm, Monday - Friday. You must book rides only during the hours of operation in your selected zone.
Booking Requirements Same-day service delivery. No subscription service permitted.
Accessibility Vehicles are mobility device accessible.