Administrative Care Coordination-Ombudsman Program (ACCU)
Administrative Care Coordination BrochureHow to Apply
No application necessary. Call 240-777-1635 for more information or visit us at 1401 Rockville Pike, Second Floor-Suite 2400, Rockville, MD 20850
Eligibility Requirements
Montgomery County residents enrolled in Medical Assistance/Health Choice
FAQ's
1. What is the Administrative Care Coordination Unit ?
The ACCU provides assistance to Montgomery County residents who need help navigating the Medical Assistance/HealthChoice system and accessing their benefits. Staff also helps resolve disputes between the client and the Managed Care Organizations.
2. How do I access the ACCU services?
We are open Monday to Friday from 8:30 a.m. to 4:30 p.m.Call us at 240-777-1635 or visit us at
1401 Rockville Pike, Second Floor-Suite 2400
3. What services does the ACCU provide?
- Once you are enrolled in Medical Assistance/HealthChoice, the ACCU can help with navigating the managed care system and with understanding your health care benefits and how to access them
- Assists with choosing a Managed Care Organization that best fits your individual and family needs
- Helps you find prenatal providers, primary care providers, pediatric providers, and dentists
- Assists with linking you to medical transportation and other community resources
- Assists with care coordination involving complex medical issues
- Acts as an advocate to fully address your health care needs
- Helps to resolve Medical Assistance/HealthChoice complaints
- Informs about your appeal and grievance rights under HealthChoice
Additional Information
For information on how to apply for Medical Assistance/Health Choice, vist the Medical Assistance Programs website.
P266