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Department Language Access

Each department or agency is expected to have a written Language Access Plan. The plan helps departments comply with the County’s LEP Policy and provide excellent customer service.

Key plan measures include

• a designated staff liaison,
• public communication about language accessibility,
• translation of vital documents,
• staff training, and
• evaluation and reporting of language access work.

Each County department and program has a Language Access Liaison. These employees make sure their department or program complies with the County’s LEP Policy to ensure quality services for all.

The liaison role includes

• communicating the county's language access expectations to their department's management and staff,
• developing and updating language access plans, and
• evaluating and reporting the department's work.