Gail M. Roper
Chief Information Officer
Since February 2020, Gail Roper has been the Chief Information Officer for the Montgomery County Government Office of Technology and Enterprise Business Solutions (TEBS). With an impressive operating budget of $73 million and an organization of (staff and contractors) she leads the charge in crucial areas like IT governance, business continuity, information management, security strategy, AI innovation, technology acquisition, broadband, and cable affairs. Gail is a passionate advocate for emerging technologies that boost business resiliency for Montgomery County and is dedicated to driving enterprise initiatives and business process reengineering.
Under her leadership, Gail has achieved significant milestones, including being named a Fellow of the National Academy of Public Administration (NAPA). Additionally, Gail's efforts in digital transformation have earned Montgomery County national recognition as a progressive municipality. Gail Roper says, "I am committed to leveraging technology to create a more resilient and innovative Montgomery County. Our goal is to ensure that our digital transformation efforts not only meet the needs of today but also pave the way for a brighter future.
Our Vision:
Our Mission:
The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services to our customers.- TEBS is responsive by providing measurable solutions and services to internal and external partners, customers, and constituents, when and where they are needed; securely enabling County employees to provide quality services and information to internal entities, residents, and businesses; and enhancing project management to improve contract management and overall performance.
- TEBS is collaborative as it provides expert consultative service to partners including internal customers, external agencies, and the public and private sectors to increase the productivity of County government, businesses, and residents; and to assist with technology enabled economic, workforce development, and community digital equity initiatives.
- TEBS is innovative as it identifies and implements technology solutions to address business needs that enhance value and enable continuous measurable improvement.
County Executive's Customer Service Commitment
Montgomery County Government is committed to providing exceptional service to our many diverse communities, residents and businesses. I encourage you to contact me if you feel that you have not received excellent service, or have compliments or other comments related to the service you received from your county government.
-Marc Elrich, Montgomery County Executive
Send email to County Executive Marc Elrich