MC311 Customer Service Center
Welcome to MC311 Customer Services
Search Service Solutions or Browse All Services. For existing service requests, check the status.
Monty 2.0 Video and F.A.Q.
Watch the video about Monty 2.0! a multi-lingual Chatbot powered by ChatGPT Artificial Intelligence.
Food Resources
MC311 Customer Service Center is Montgomery County’s source for nonemergency government information and services. You can reach MC311 by calling 311 in the County or 240-777-0311, 711 for MD Relay TTY, from anywhere, Monday - Friday 7 a.m. – 7 p.m. Use the links on this page, or follow us on twitter @311MC311.
- For emergencies, please call 911.
- Check Make The Right Call for more information.
- Check How to Search.
- Check Your Current Service Request Status.
- Monty 2.0 Chatbot Demo Video and Frequently Asked Questions (FAQs)
Translation Assistance
Customers who prefer to conduct business with Montgomery County in a language other than English can request translation assistance. The MC311 Customer Service Center offers a language interpretation service with over 150 languages available. After calling 311, press 2, for Spanish, or stay on the line to ask the next available customer service Representative to request to conduct the call in the language of your choice. Our translation service will be made available to you.
Use Google translate at the bottom of this website to view the web page with language of your choice.
- Frequently Asked Questions (FAQ) - English (PDF) | Español (PDF).
- Palm Card - English (PDF) | Español (PDF).
Top Online Services
- Bulk Trash Pick-Up Request
- Scrap Metal Pick-Up Request
- Request 22-Gallon Bin Recycling Bin
- 22-Gallon Recycling Bin Pick-up
- Literature Items - Residential Trash and Recycling
- Request to Inspect, Remove or Prune County Tree
- Housing Complaints
- Reporting a Dead Animal Along the Roadway or on Adjacent Property
- Pothole Repair
- More...
Featured Programs
Ride On Real Time
Ride On can provide the approximate time the next bus will arrive at a bus stop.
Ride On Routes and Schedules
All your Ride On schedules and route information. Also latest updates on Ride On services.
Montgomery Connects
Montgomery Connects is the County’s digital equity and inclusion program. Our goal is for every resident and business to be part of our shared digital world.
Bulk Trash or Scrap Metal Pick-up Request
Each residential property receiving Montgomery County-provided trash collection service is entitled to 5 bulk trash collections per the calendar year for large items that won't fit in a regular trash can or trash bag. Request online.
Recycling Bin Delivery
Montgomery County provides recycling bins to recycle bottles, cans, and jars for residents who receive County-provided curbside recycling collection. Request online.
Recycling Bin Pick-up
Residents who have old, damaged recycling bins (for plastic, glass and metal recyclables) may have the bins collected and recycled. Bins will be collected as part of the delivery of new bins each week. Request Online.
Recycling Collection Day
Residents can use the link below to enter their address to see what their collection day is for County-provided recycling and trash service.
Schedule DPS Building Residential Construction Related Permitting Inspections
A building inspection may be scheduled online by using the prompts on Permitting Services "Search for a Permit" page. The building permit(s) must be available to schedule an inspection.
Name and Telephone Number of DPS Residential Building Inspector
To view a scheduled Building Construction Related inspection date, inspector name or inspector telephone number please have the permit in hand.
Property Tax Bill
Property tax bills are based on the assessment, set by the State Department of Assessment and Taxation office (SDAT), multiplied by the tax rate (set by the County Council in May). View property tax records to view and/or make payments online by credit card or bank account as appropriate.
Property Tax Credit for Elderly Individuals and for Military Retirees
This bill will provide a 20% credit on County property taxes, for owner-occupied homes for which at least one of the owners meet the eligibility requirements.
Landlord and Tenant Complaints, Disputes or Issues
The Office of Landlord-Tenant Affairs handles landlord and tenant disputes involving most residential rental properties located in Montgomery County, however, they DO NOT have jurisdiction within the incorporated municipalities
County Executive's Customer Service Commitment
Montgomery County Government is committed to providing exceptional service to our many diverse communities, residents and businesses. I encourage you to contact me if you feel that you have not received excellent service, or have compliments or other comments related to the service you received from your county government.
-Marc Elrich, Montgomery County Executive
Send email to County Executive Marc Elrich