To speak with a Montgomery County 311 representative, please dial 311 on your telephone or 240-777-0311, if outside of Montgomery County. Customer service representatives are available Monday through Friday, from 7:00 a.m. to 7:00 pm.

Monty can converse in many languages. To converse with Monty in a desired language, you must start the conversation in that language. Once a conversation is started, Monty will only respond in that language.

Monty is designed to answer questions and provide information about Montgomery County and its services. You can ask things like, “How do I order a new recycle bin?” or “Where is the closest library?” to obtain information and links from the Montgomery County 311 knowledge base. You can also ask Monty for information on leaf collection dates and early voting, ballot drop box, and election day polling locations; simply ask, “When is leaf collection?” or “Where can I go to vote?” to get information relevant to your Montgomery County address.

Monty will never ask you for personal information, except for your Montgomery County address to gather information on leaf collection dates and early voting, ballot drop box, and election day polling locations, where applicable. Monty does not store any information besides what is in the conversation. Please do not provide any personal or sensitive information to Monty, such as credit card or social security numbers.

Please visit the Montgomery County 311 website to view all services provided by Montgomery County MC311. 

Monty is unable to assist you with emergencies! If you are experiencing a life-threatening emergency that requires Police/Fire/Ambulance, please dial 911. If you are unable to dial 911, you may text 911 immediately using the below steps.

1. Enter 911 in the “To” line.
2. Enter a brief message that includes the location of the emergency and type of service needed – police, fire, or ambulance.
3. Click send.
4. Respond to questions from the responding 911 specialist and follow the instructions they provide.

If you need Montgomery County general services, please dial 311 or 240-777-0311, if you are outside of Montgomery County. Customer service representatives are available Monday through Friday, from 7:00 a.m. to 7:00 p.m.
Please visit the  Make The Right Call web page for more information.

Monty is not able to dial phone numbers. Any phone numbers provided by Monty should be dialed from your phone.

Monty’s knowledge is derived from Montgomery County’s 311 website. Monty can read, translate, and respond to your questions and provide the best answer using Artificial Intelligence.

Monty provides a thumbs up/down option after every response provided. To leave written feedback, click the thumbs up or thumbs down button and a text box will appear where you can provide feedback. This feedback is monitored and used to improve the overall experience.

Monty is available and ready to answer questions 24 hours a day, 7 days a week. However, Monty is not a human and is unable to “talk” to you. If you need to speak with a human for non-emergency issues, call Montgomery County 311 during normal business hours (Monday through Friday, from 7:00 a.m. to 7:00 p.m.). For emergencies, contact 911 immediately.

Monty is an Artificial Intelligence chatbot powered by ChatGPT. Monty is programmed with specific knowledge pertaining to Montgomery County. Monty’s knowledge is derived from Montgomery County 311’s knowledge. A human customer service representative can answer a wide variety of questions, understand your need in a more detailed way, provide specific instructions, and connect you to experts throughout Montgomery County Government.

Monty is available on any internet browser, and many devices including smartphones, tablets, laptops, and desktop computers.

Artificial intelligence is the science of making machines that can think like humans. It can do things that are considered "smart." AI technology can process large amounts of data in ways unlike humans. The goal for AI is to be able to do things such as recognize patterns, make decisions, and judge like humans. Monty uses Artificial Intelligence to understand what you say and produces text that sounds like human language. The language model can answer questions and provide a human-like conversation.