Ride On Flex - New Call Center Option 240-301-3842

MCDOT’s new on demand transit service helps you get around in defined Rockville and Glenmont/Wheaton zones. Ride On Flex has no fixed stops or fixed schedules – it comes when you book a ride during regular service hours. Best of all, you pay only standard Ride On fare to ride Flex—no more than $1!

Flex:

• connects riders in the zones to transit hubs, commercial centers, public services—and home.
• uses Ride On Flex mobile and a new call center option for booking all rides.
• features brand-new 11 passenger buses with wheelchair accessibility and free WiFi.
• accepts reservations only for same-day, on demand service—you are offered the next available time.
• accepts ride requests to and from any location within the serviced zone, including curb to curb for those with disabilities .
• a new call center option if no smartphone or a special need; call 240-301-3842
• takes only cash and SmarTrip® cards, passes and tokens.
• a 2020 National Association of Counties (NACo) Innovation Award Winner  

1. Download the Ride On Flex app for free from the Apple or Google store, or if no smartphone, contact the call center at 240-301-3842. Call Center hours are 6 am to 7 pm, Monday - Friday.  You must book rides only during the hours of operation in your selected zone.
2. 
3. Enter your pickup and drop off location within the zone, and book.
4. Go to your pickup location.

Then pay as you board! See details for more important information before you book your first ride.

Video transcript| ver con subtitulos en español

• The bus operator will ask for your name on boarding.
• Boarding is at designated corners, not fixed bus stops (curb to curb service for those with disabilities).
• Flex boarding at Metro stations
  • Wheaton: Bus Bay H
  • Rockville: Kiss & Ride lot (West)
  • Glenmont: Kiss & Ride lot
• No boarding without a booked reservation.
• No fixed schedule. Flex comes when you book a ride! See the service hours .
• The bus operator will wait one minute after arrival at your pickup location.
• No-show riders will have their registrations suspended after three no-shows.
• You must have cash or fare on your SmarTrip® card before boarding.