What is Civic Design?
Civic design is a creative approach to solving public sector problems that seeks to deeply understand a challenge and the people most closely experiencing it, and then co-design, test, and deliver solutions.
Civic design may be a helpful approach to solving challenges in which:
- The challenge is not fully defined or understood; the solution is not already clear.
- Humans—and their motivations, behaviors and needs—are the driving force of the project.
- The focus goes beyond improving efficiency and efficacy to providing a better experience.
- The challenge is complex, and the solution is not straightforward.
- The impact would be of real value to the community you serve. Don’t worry about it being too mundane or ordinary!