We work alongside teams solving their toughest problems.

We’re here to help. We work side by side with teams within Montgomery County Government to scope a problem and make fast, tangible improvements for those we serve. We deliver results, not recommendations. We’re not the experts in what you do – we’re co-creators helping you to do it better.

Recreation Assistance Fund

Partner: Department of Recreation

How might we: make it easier for families to access financial assistance for recreation programs?

Design skills we used: Rapid Prototyping; Usability Testing; Form Re-Design; Process Mapping.

Complete

Reducing Administrative Burden and Bias in Hiring

Partner: Office of Human Resources

How might we: How might we rapidly improve the recruitment and hiring process for Montgomery County government jobs, to reduce administrative burden and improve outcomes for all while reducing racial and gender identity disparities?

Design skills we're using: Rapid Prototyping; Journey Mapping; User Scenarios; Usability Testing; Identifying Intervention Points; Contextual Inquiry.

In progress

A More Seamless Consumer Complaints Process

Partner: Office of Consumer Protection

How might we: minimize moments of unpredictability in the consumer complaints process so that residents, merchants, and County staff can experience a more timely and seamless resolution?

Design skills we're using: Problem Framing; Discovery Research; Identifying Leverage Points for Change within a Public Service Experience; Envisioning, and Journey Mapping.

In progress

Launching the Public Election Fund

Partner: Office of Consumer Protection

How might we: provide the public with accurate and timely information about the Public Election Fund? How might we set the new Public Election Fund Liaison role up for success for both internal and external communication?

Design skills we're using: Journey Mapping, Service Experience and Rapid prototyping.

In progress

Police Recruitment

Partner: Department of Police

How might we: recruit a future police force to reflect the values to which the department aspires and the communities we serve?

Design skills we're using: Inspiration Scans, Applied Behavioral Insights, Rapid Prototyping, Journey Mapping.

In progress

What can you expect?

We’ll meet your team where you are and help you make things better.

  1. Scope the project
    • What are we trying to achieve and for whom? We’ll get clear together on goals, guidelines, and how we’ll know if we’re on track for success.
  2. Establish Partnership Pact
    • We align on who does what and how we’ll work together at the start. We’ll use the MOCHA model to make sure we have clear roles and responsibilities with learning built in.
  3. Work sprints
    • We facilitate agile sprints from problem discovery through prototyping solutions.
  4. Capture results sustain the change

Ready to start a project?

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