Information Technology

Janet Quarcoo
Information Technology Manager
Management Services
​ Address: 22880 Whelan Lane, Boyds, Maryland 20841 |  Telephone: (240) 777-9990  |  Directions |  Bus Schedule

The Information Technology section of Management Services Division (MSD), provides technical oversight for the Department of Correction and Rehabilitation and is responsible for the development and administration of the Department IT Strategic Plan and the governance of all IT services and related budget requests across the Department. The Section provides the technical liaison between the functional users in the Department, the software vendors that promote IT solutions, and the central Department of Technology Services (DTS) to ensure consistency with enterprise infrastructure standards and to facilitate the implementation of fully integrated software solutions within the Department. This Section strives to bring technology and Department staff together to develop innovative ways to improve operational process.

DOCR Technology Projects

• Inmate Kiosk - Fifteen Self-Service Kiosks were installed in the housing Pods at the  Montgomery County Correctional Facility (MCCF)  in Boyds, Maryland. The Kiosks are connected to the facilities' Keefe commissary system and allow inmates to order from commissary and check their account information real-time. This system has reduced the use of paper for commissary ordering, improved order accuracy and reduce inmate request for account information.
• Inmate Phone System - A new inmate phone system was implemented at  Montgomery County Correctional Facility (MCCF)  and  Montgomery County Detention Center (MCDC)  by GTL. This new system provides the inmates with a flat rate for all domestic calls and provides the two facilities with a single web-based system for administration and reporting.
• Jail-Based One-Stop Career Center - A computer lab consisting of eight PCs was set up at the  Montgomery County Correctional Facility (MCCF)  to provide the inmates with the following services:
  Labor Market Research, Self-Assessment, Work on resumes, cover letters, and job applications, Job Search, and Travel information for job locations. The computers in the lab are running on an isolated network using static IP addresses to ensure inmate access is limited to specific job training sites and is monitored by MCCF staff at all times.
• Pre-Release and Reentry Services Division (PRRS) Career Center -  A computer lab consisting of ten PCs was set up at the  Pre-Release and Reentry Services Division (PRRS)  to provide the residents with the following services: Labor Market Research, Self-Assessment, Work on resumes, cover letters, and job applications, Job Search, and Travel information for job locations.  The computers in the lab are running on an isolated network and internet access is controlled by a software filtering system. Daily access reports by PC, Time, and User ID are produced and reviewed by the PRRS Work Release Coordinators. 

Information Technology Contact Information