The Maryland Public Service Commission, which regulates the taxi industry in Maryland, has authorized Montgomery County to regulate local taxicab service. MCDOT provides this oversight to ensure that companies and drivers meet the highest safety, quality and customer service standards.
Drivers and Companies
- New Drivers
- Meet Minimum Requirements
- Have a good driving record, and pass a physical and background check
- Other requirements specified in Taxicab Driver Application (see link below)
- Submit Taxicab Driver Application and Obtain Driver ID Card
- Obtain a Passenger Vehicle License (PVL)
- Affiliate with a Taxi Company
- Meet Minimum Requirements
- Existing Drivers
- Renew Driver ID Card
- Other Company/Driver Requirements
- Annual Taxicab Inspections
- PVL Annual Renewal Fee
Passengers
- General Passenger Information - Every taxicab has an informational poster displayed behind the driver's seat. The poster lists the name and telephone number of the taxicab company, and the taxi’s unique license number.
- Driver Responsibilities - Drivers should provide professional and courteous service. They must take the most direct route to the customer's destination, charge metered rates, accept any passenger unless the taxicab is engaged or off duty and provide a receipt
- Customer Responsibilities - Wait for the taxi at the curb or be prepared to come out to the taxicab immediately upon its arrival. Enter and exit the vehicle on the opposite side of the cab from the traffic lane. . Be sure to cancel reservations if the taxicab is not needed.
- Taxi Companies - The taxicab companies licensed to operate in Montgomery County are:
- AnyTime Taxi - (301) 637-9292
- Action Taxi - (301) 840-1000
- Regency Taxi - (301) 990-9000
All taxicabs must have meters. Rates for services are regulated and posted in every cab. All licensed Montgomery County taxicabs charge the same rate. View meter rates. Credit cards are accepted by all taxicabs in Montgomery County in addition to cash.
To leave a compliment about a taxicab trip, contact the Montgomery County Call Center online ; call 311 from within the County, 240-777-0311 from outside the County or TTY (240) 773-3556; email the Taxicab Office or write us at Montgomery County Department of Transportation, Taxicab Office, 101 Monroe Street, 5th floor, Rockville, MD 20850.
- Contact the taxicab company.
- Note the taxicab number and contact the taxicab company directly to report a service concern.
- If contacting the taxicab company has not resolved an issue to your satisfaction, contact us using one of the following options:
- Use the County online complaint form
- Contact the Montgomery County Call Center online; call 311 from within the County, 240-777-0311 from outside the County or TTY (240) 251-4850.
- Email the County’s Taxicab Office
- Write to Montgomery County Department of Transportation, Taxicab Office, 101 Monroe Street, 5th floor, Rockville, MD 20850.
- Be sure to include:
- The taxicab number (The taxicab number can be found on both sides of the vehicle and on the information packet inside the vehicle.)
- The company name
- The trip date and time
- A detailed description of the problem
- Your name, address, phone number and email address where you can be contacted
Accessible taxicabs are modified for use by people with disabilities. For passengers unable to use a van, notify the dispatcher that a sedan is required.
- Wheelchair Accessible Taxicab Service - Request accessible taxicabs in advance. Montgomery County issues licenses for wheelchair accessible vehicles that meet Americans with Disabilities Act (ADA) requirements. There is no additional charge for an accessible taxicab.
- MetroAccess - MetroAccess is a shared-ride, door-to-door, paratransit service for people whose disability prevents them from using bus or rail. Get more information online or contact Metro Access at 301-562-5360.
- Service for Passengers with Vision Disabilities - An information packet located behind the driver's seat is printed in large type and has a Braille ID label attached to the upper right portion.
- Service for Passengers with Verbal Communication Disabilities - Passengers may provide information about their destination to their driver in writing.
There are other car services such as sedans, vans, limousines and motor coaches that operate in Maryland and are regulated by the Maryland Public Service Commission rather than Montgomery County. For-hire transportation companies provide trips between Montgomery County and other locations in Maryland, or are regulated by the Washington Metropolitan Area Transit Commission for trips to or from Northern Virginia, Washington, D.C., or Prince George's County.
Laws & Regulations
Links to the governing laws and code are provided for further reference and convenience.Taxicab Services Commission
The Taxicab Services Commission reviews and evaluates the taxicab industry and provides advice to the County Executive and County Council on taxicab regulation and other issues related to taxi service in the County.
- About (PDF)
- Members
- Industry – Management – Reza Raoofi
- Industry – Non-Owner/Driver – Mr. Nelson Biama
- Public Representative – Ms. Elizabeth (Buffy) Ellis – Chair
- Representative for Seniors – Mr. Charles Kauffman
- Industry – Owner/Driver – Mr. Afework Kidane
- Industry – Management – Mr. David Mohebbi
- Representative for People with Disabilities – Ms. Joyce Plaxen
- Industry – Owner/Driver – Vacant
- Industry – Non-Owner/Driver – Mr. Becaye Traore
- Industry – Management – Vacant
- Ex-Officio members:
- Montgomery County Department of Transportation – Director – Mr. Christopher Conklin
- Transportation and Environment Committee – Chair – Montgomery County Councilmember – Evan Glass
- Meeting minutes
- 7-23-2024 Meeting
- 5-24-2024 Meeting
- 3-26-2024 Meeting
- 9-26-23 Meeting
- 4-25-23 Meeting
- 3-7-23 Meeting
- 12-6-22 Meeting
- 9-28-22 Meeting
- 7-28-22 Meeting
- 5-31-22 Meeting
- 3-29-22 Meeting
- 2-22-22 Meeting
- 10-26-21 Meeting
- 6-29-21 Meeting
- 5-25-21 Meeting
- 4-27-21 Meeting
- 2-23-21 Meeting
- 1-26-21 Meeting
- 12-8-20 Meeting
- 9-29-20 Meeting
- Upcoming meetings
- Contact
- Taxicab Regulation Office
101 Monroe Street, 5th Floor
Rockville, MD 20850
Monday through Friday 8:30 a.m. to 5 p.m.
Email: [email protected]
240‐777‐5800
- Taxicab Regulation Office