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Limited English Proficiency (LEP)

Contracted Language Resources


When internal language resources are not available, County employees can also obtain translation or interpretation services from contractors, at a cost paid by their departments.  Montgomery County has one contractor each for telephone interpretation, on-site interpretation and written translation.

About Sign Language Interpretation:

Looking for sign language interpreters?  Visit the website  for The Montgomery County Americans with Disabilities Act (ADA) Compliance Program managed by the Department of General Services

Language Line for Telephone Interpretaions

Telephone Interpretation Services
Download the One-page User Guide

Montgomery County's current telephone interpretation vendor is Voiance. The contract is administered by the Police Department.

Voiance is a 24/7 year-round interpretation service that charges per minute. An account number and a PIN are needed to use the service. Please ask your Department Liaison for the existing account number and PIN.  To obtain a new account for your organization, call 800-481-3289 for a client services representative.


 

Commercial Language Assistance

For "On-Site Interpretation Services" and "Translation Services" for Written Documents
Montgomery County has two vendors that provide interpretation (oral) and translation (written) services. Our primary vendor is Schreiber Translations, Inc. and the secondary vendor is Andean Consulting Solutions International, LLC. The contract is administered by the Department of Health and Human Services.
For interpretation and translation services, contact our primary vendor first. If they cannot fulfill the request, then you may contact the secondary vendor.

  1. Primary Vendor, Schreiber Translations, Inc., 51 Monroe Street, Suite 101, Rockville, MD 20850, Tel. 301-424-7737To request in-person interpretation services please contact them by phone (as provided) or via e-mail at interpreter@schreibernet.com. For document translations use the email: translation@schreibernet.com.
  2. Secondary Vendor, Andean Consulting Solutions International, LLC. (ACSI), 1200 18th Street NW, Suite 700, Washington, DC 20036, Tel. 202-599-8456 ext. 0. To request in-person interpretation services, or document translations, please contact them by phone (as provided) or via e-mail at productions@acsitranslations.com 
IMPORTANT NOTE: Every Department needing services is responsible to contact the contractors directly and make arrangements for the payment of services. A kick off meeting is being scheduled with the contractors for early January 2019.
 

For Contracting and Vendor Issues, please contact Department Liaison:
Luis Martinez at 240-777-1864 

For General Language Access Issues of Policy:LEP@montgomerycountymd.gov


 

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