System Performance

What is System Performance?

  • Continuum of Cares (CoC) are charged with designing a local "system" to assist those experiencing homelessness.
  • The McKinney-Vento Act as amended by the Homeless Emergency Assistance and Rapid Transition to Housing (HEARTH) Act broadened the Federal performance paradigm.
  • System Performance creates accountability for how well the CoC has served people and maximizes resources.

Purpose of System Performance Measures:

  • Reduce Homelessness: Ensure collective and common understanding of the system's intent and goals.
  • How it all works together to achieve the goal: Focus on measuring the impact of programs vs. individual program.
  • Monitors Progress:
    • Helps CoC and community monitor progress systemically toward the goals of ending and preventing homelessness.
    • Helps HUD monitor progress on Federal goals and how their funds are used.
  • Identify Improvements: Identify areas of improvement, high performance and/or need.
  • Meet HEARTH Act requirements.

Whose role is this?

  • Systems performance measures are a product of the collective efforts of all within the system.
  • Service providers provide services and enter client data and services in the system.
  • Homeless Management Information System (HMIS) leads maintain and analyze the data.
  • CoC Leadership develop plans, strategies and goals to improve measures and set priorities to affect change.

Key Documents

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