Montgomery County, MD

Government

County Executive’s Customer Service Commitment
Montgomery County Government is committed to providing exceptional service to our many diverse communities, residents and businesses. I encourage you to contact me if you feel that you have not received excellent service, or have compliments or other comments related to the service you received from your county government.
-Marc Elrich, Montgomery County Executive
Click here to email County Executive Marc Elrich

Americans with Disabilities Act (ADA) Compliance

Auxiliary Aids or Services for Persons with Disabilities

Montgomery County is committed to providing programs and services that are accessible to all. The County will provide auxiliary aids or services or program modifications upon request. Persons with disabilities requesting sign language interpreting services, documents in Braille or large print, assistive listening devices or other aids or services should contact the Department sponsoring the program, service or event or the ADA Compliance Team at [email protected] or 240-777-6197 (TTY 240-777-6196) with as much advance notice as possible. This will enable us to ensure adequate time to best meet your needs.

Braille or Large Print

To request a document in an alternate format including Braille or large print:

For documents in Braille, please allow two weeks for processing.
For documents in large print, please allow one week for processing.
Documents can be sent by e-mail for users of screen-readers,
Please provide, as part of your request: contact information for yourself, what material you need, the name of the event or program you are participating in, and the name and sponsoring department of the event.

Sign Language Interpreting Services

The County will provide sign language interpreter services, including American Sign Language, Pidgin Signed English, Oral Interpreting, Cued Speech, Tactile Interpreting and Certified Deaf interpreting upon request. Requests should be made to the program sponsoring the event or to the ADA Compliance Team at [email protected] or 240-777-6197 (TTY 240-777-6196) with as much notice as possible (a lead time of 3 business days will help us to engage the most highly qualified interpreters for the job).

Here is a YouTube video on sign language and other interpreting www.youtube.com/watch?v=wda4OCmczMs.

CART: Communication Access Real-time Translation - CART is a word-for-word speech to text interpreting service that is effective for both deaf and hard of hearing individuals. It is the instant translation of the spoken word into English text using a stenotype machine, notebook computer, and real-time software. For large meetings, CART can also be set up using a projector and screen. Contact the ADA Team at 240-777-6197 (voice) or 240-777-6196 (TTY), e-mail [email protected], for more information.

Assistive Listening Systems

Assistive listening symbol Assistive listening devices provide an audio boost, through a headset or a link to a hearing aid, to persons who are hard of hearing. The County has permanent assistive listening systems installed in some County buildings including the Executive Office Building auditorium on the lobby level. Other facilities that currently have permanent assistive listening systems include the Holiday Park and Margaret Schweinhaut Senior Centers, the White Oak and Plum Gar Recreation Centers, the Council Office Building (3rd Floor Hearing Room), the Up-County Regional Service Center, and these libraries: Damascus (Large Meeting Room), Davis (Large Meeting Room), Germantown (Meeting Rooms A and B and the Children’s Programming Room), Marilyn J. Praisner (Large Meeting Room), Quince Orchard (Meeting Room A), and Rockville Memorial (Meeting Rooms 1 and 2 and the Children’s Programming Room).

For venues that don’t have permanent systems, the County has a portable FM assistive listening system that can serve up to six persons. For information contact the ADA Compliance Team [email protected]; 240-777-6197 or 240-777-6196 (TTY).